Senior Program Delivery Manager

Motion Recruitment is partnered up with an iconic Australian household brand.

We're seeking a dynamic and experienced Senior Program Delivery Manager to lead delivery across Sales and Distribution. This role is central to aligning large-scale technology and operational investments with strategic business goals - from inception to implementation.

Working closely with senior business leaders across corporate sales, mid-market sales, sales operations, and performance functions, you will oversee a complex portfolio of projects, applications, vendors, and a hybrid team of internal and contracted resources.

You will be accountable for ensuring that all programs are delivered with a strong focus on customer outcomes, security, and operational resilience. The role also involves mentoring cross-functional teams and enabling service excellence through continuous improvement and innovation.

Responsibilities

• Lead end-to-end program delivery aligned with business and technology strategy.
• Manage delivery teams across locations, ensuring high performance and alignment.
• Oversee service quality, IT compliance, and operational risk management.
• Coordinate across business functions and external vendors to ensure seamless execution.
• Drive initiatives that modernize the tech stack and improve customer-facing platforms.
• Support service management strategies and deliver measurable service improvements.
• Facilitate workshops and collaboration across business and technical stakeholders.

Requirements:

• 7-10 years' experience delivering large-scale programs in a scaled agile environment.
• Project/program management expertise, with solid service delivery capabilities.
• Proven ability to manage complex stakeholder landscapes and vendor relationships.
• Demonstrated experience across customer platforms, operational systems, and enterprise applications.
• Strong analytical mindset with the ability to drive innovation and solve complex problems.
• Expertise in service operations, IT governance, and compliance practices.
• Skilled in stakeholder management, workshop facilitation, and cross-functional alignment.
• Advanced influencing, negotiation, and commercial acumen.
• (Preferred) Experience in high-volume, customer-centric industries (e.g., transport, logistics, retail, or similar).

Our client offer an environment where creativity, leadership, and passion are recognised. Our people are encouraged to think big, collaborate, and deliver real impact. With a strong focus on professional development, you'll be supported with training, mentorship, and access to a wide range of career pathways.

Benefits

• Travel perks: Enjoy access to discounted travel options for yourself, family, and friends.
• Flexible working: Including paid parental leave and the option to purchase additional leave.
• Exclusive partner benefits: Discounts across retail, wellness, insurance, and lifestyle brands.
• Salary packaging: Available for a range of approved items.
• Wellbeing support: Tools and programs focused on physical and mental health.

This role is a full time permanent role based in Sydney, only applicants with full working rights, Australian Citizenship or Permanent Residency will be considered.

At Motion Recruitment, we're dedicated to creating an inclusive and diverse workplace. When you join our team, you're joining a company that values equality, supports various charitable endeavors, and is committed to environmental responsibility. We welcome individuals from Aboriginal and Torres Strait Islander communities, as well as individuals from diverse backgrounds, to apply. At Motion Recruitment, we believe that embracing diversity not only enhances our workplace culture but also strengthens our ability to make a positive impact in the world.