Director Operations (Metro)

Director Operations, Metro, SafeWork NSW

• Are you ready to lead operational excellence and drive Work Health & Safety compliance across Metropolitan NSW?
• Looking for an experienced Director of Operations.
• This role, based at our Parramatta office location requires travel across our metropolitan office locations with routine attendance at Parramatta, Gosford and, Haymarket.
• Total Remuneration Package from $239,483 to $263,586 commensurate with experience.

About the Role

As Director Operations, you will be at the helm of regulatory operations, responsible for improving performance, ensuring compliance with Work Health and Safety legislative objectives, and building strong relationships with stakeholders. You will also play a key role in identifying risks and opportunities, providing strategic advice to senior leadership, and ensuring that operational decisions align with both government and organisational priorities.

Role Responsibilities

• Provide expert leadership and professional advice to ensure high-quality regulatory and compliance services are delivered effectively, protecting the community and achieving legislative goals.
• Set clear performance goals, quality standards, performance and evaluation measures for the compliance programs, continuously monitoring and improving the effectiveness of service delivery.
• Foster a positive and accountable team culture, driving performance management, strategic resource allocation, and risk-based regulation to achieve the best outcomes for businesses and citizens of NSW.
• Collaborate with other regulatory and compliance programs across the organisation and sector to share intelligence, drive innovation, and explore opportunities for more efficient and effective enforcement activities.
• Oversee the development of compliance promotion and risk-based proactive compliance strategies to optimise levels of compliance and achieve harm prevention goals, ensuring that compliance activities are evidence-based, properly supervised and handled in line with best practice standards.
• Engage with key stakeholders, including unions, industry bodies, and senior executives, to build strong effective working relationships and provide timely advice on strategic and operational issues.

Does This Sound Like You?

• You thrive in environments where governance, performance management, and risk-based regulation are key to success, ensuring accountability across your teams.
• Experience in balancing proactive and reactive regulatory activities across a diverse range of industries while maintaining fair and consistent interpretations of legislation.
• You excel at fostering collaboration, innovation, and continuous improvement within regulatory and compliance programs.
• You’re an experienced change leader who can lead teams through cultural shifts, driving new ways of working and developing leadership capabilities.

About SafeWork

Are you interested in contributing to meaningful work that ensures NSW workers come home safely every day?

If this sounds like you, a career as a SafeWork NSW may be the pathway you’ve been looking for.

You will be rewarded with a great opportunity to apply your experience and passion for workplace health and safety.

SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation.

We do this by undertaking a mix of responsive and proactive programs of work focused on high-risk harms across all industries, aligned to our strategic plan and regulatory priorities.

SafeWork NSW is undergoing an exciting and important period of transformation as we establish the organisation as a modern, strong and independent Work Health and Safety Regulator.

We’re looking for diverse and dynamic people to join us in making a real difference to the safety and health of workers in NSW.

Interested?

If you’re passionate about operational excellence, regulatory compliance, and driving change, apply today to make a meaningful impact across your region!

We can’t wait to meet you !

Your application should include a current CV and a cover letter outlining your relevant skills and experience for the role. Please combine both into a single document and upload it via the CV upload section.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Caitlin Birrell via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 4 July at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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