Associate Director, Communications – Data & Analytics

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• Make a genuine difference through the work you do.
• 12-month fixed term contract
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Associate Director, Communications – Data & Analytics, you will join the NAB’s Corporate Affairs team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Support the planning, advice and execution of an integrated communications strategy, with a focus on external communications, to build awareness and endorsement about how NAB is leveraging data and analytics capabilities to deliver leading customer and colleague outcomes.
• Work closely with the leaders across the Group Chief Operating Office, Technology & Enterprise Operations and Enterprise Data & Analytics functions, drive a proactive and integrated external agenda, including media, social media and relevant trade media, to demonstrate NAB’s leadership in data powered experiences.
• Support issues management, including regularly looking for ways to build trust in NAB, aligned with NAB’s strategic ambition and why we are here.
• Work in collaboration with colleagues across Corporate Affairs and other stakeholders to ensure consistent alignment of NAB’s messaging and communications activity.
• Bring the outside in, by helping to drive business decisions that will build trust and drive change for the benefit of customers, communities and NAB, and by pursuing new, innovative, creative and effective communications approaches.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance). Ensure all communications content and materials are delivered in line with these requirements.
  
  

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• 8+ years’ experience in Communications/Media and Public Relations/Employee Engagement.
• Demonstrate experience as a trusted advisor who influences outcomes with senior to mid-tier executives/stakeholders and/or mitigates issues to achieve communications objectives.
• Ability to manage and prioritize multiple issues and stakeholders, while working in a dynamic, cross functional and collaborative team environment to achieve Communications outcomes.
• Experience working in the technology/digital/data sectors is advantageous.
• Communications planning and execution skills in one or more of the following categories:
• Media and public relations: including the development and execution of campaigns and story-telling that achieve positive media coverage and engagement.
• Digital and social media content skills: including creative ideas that spotlight our people, the projects they work on and the technologies we use.
• Strong stakeholder engagement skills required, including demonstrated ability to negotiate and influence with internal stakeholders, including across an Executive Leadership Group.
• Measurement skills (across media, digital or employee), including how measurement can inform strategy, planning and execution.
• Sound understanding of the political and external environment, and how that impacts communications strategy.
• Commercially astute.
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.