Customer Care Specialist

Vacancy No

VN12166

Status

Active

Employment Type

Casual

Brand

Lake Imaging

Department

Clerical

Region

Melbourne

Site

Applications Close Date

Description

ABOUT US
Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. One of the largest radiology providers in Australia Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.

Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 25 sites of operation in Victoria, we aim to give referrers and patients access to an unparalleled range of expertise, experience, facilities and resources.

ABOUT THE ROLE
Located in our newly established Booking Centre in the CBD you are the first touch point for our patients. If you enjoy working in a lively inbound call centre environment, then this is your perfect role. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry

Key Responsibilities

ABOUT THE BENEFITS and CULTURE
Not all call centre jobs are created equal and this is a genuine opportunity to either begin or develop you career in the medical industry. The Booking Centre team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.

Casual hours

Career development opportunities

In house training provided by experienced staff members

Centrally located in the Melbourne CBD

Values based Medical Imaging industry leader

ABOUT THE RESPONSIBILITES
As the Booking Agent you will:

Take inbound calls and determining the service required

Deliver prompt and effective responses to patient bookings and enquiries

Notify patients of requirements prior to their visit

Liaise with technical and support staff regarding booked services

Quote accurate fees for service and Medicare rebate amount

Booking the service into the appointment diary at the relevant site

Other duties as directed by the Supervisor from time to time

ABOUT YOU
Our Booking Agents are a diverse group with a wide range of experience and backgrounds. To excel in this role, you will have:

Excellent communication and telephone skills – you must be articulate, able to listen and have empathy

Previous customer service or call centre with the ability to deal with high volume of calls

Computer literate with the ability to learn our systems

Have a proactive approach to learning and development

Health care / medical reception experience will be highly regarded

RIS/PACs systems experience will also be highly regarded

Apply Today! Visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting “Apply”. For further questions, please contact our friendly Talent Acqusition Team at [email protected]