Technical Account Manager
Concentrix Limited Company
Date: 14 hours ago
City: Melbourne, Victoria
Contract type: Full time
Apply Now
Job Title
Technical Account Manager
Job Description
Concentrix Catalyst is seeking a customer-focused and technically savvy Technical Account Manager with deep expertise in Contact Centre Technologies with focus on AWS, Amazon Connect to join our high-performing team. In this role, you’ll be the trusted advisor to our clients, guiding them through their cloud contact centre transformation journey and ensuring ongoing success and value from their investment in our solutions and ongoing service capabilities.
As a Technical Account Manager, you’ll act as a trusted post-sale technical advisor—not support, not consulting, but something equally critical. You’ll combine your technical knowledge with strong interpersonal skills to provide proactive support, strategic guidance, and hands-on solutions tailored to the customer implementation across Amazon Connect. You’ll work closely with cross-functional teams—including engineering, product, and support—to resolve issues, optimise performance, and help customers scale confidently and effectively.
Key Responsibilities
Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centred design, powerful data and strong tech to accelerate CX transformation at scale.
We have four offices in the ASEAN region consisting of just over 300 talented, fun and engaged people.
For more information, visit catalyst.concentrix.com or connect with us on LinkedIn.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.
What Happens Next?
Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.
To all recruitment agencies
Concentrix Catalyst does not accept agency resumes. Please do not forward resumes to our jobs alias, Concentrix Catalyst employees or any other organisation location. Concentrix Catalyst is not responsible for any fees related to unsolicited resumes.
Apply now for the opportunity to join a wonderful team and great company.
Location:
AUS Melbourne - 276 Flinders Street Level 7
Language Requirements
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
Job Title
Technical Account Manager
Job Description
Concentrix Catalyst is seeking a customer-focused and technically savvy Technical Account Manager with deep expertise in Contact Centre Technologies with focus on AWS, Amazon Connect to join our high-performing team. In this role, you’ll be the trusted advisor to our clients, guiding them through their cloud contact centre transformation journey and ensuring ongoing success and value from their investment in our solutions and ongoing service capabilities.
As a Technical Account Manager, you’ll act as a trusted post-sale technical advisor—not support, not consulting, but something equally critical. You’ll combine your technical knowledge with strong interpersonal skills to provide proactive support, strategic guidance, and hands-on solutions tailored to the customer implementation across Amazon Connect. You’ll work closely with cross-functional teams—including engineering, product, and support—to resolve issues, optimise performance, and help customers scale confidently and effectively.
Key Responsibilities
- Act as the primary technical point of contact for customers using CCaaS (Amazon Connect)
- Provide expert-level guidance on best practices for implementing, integrating, and managing Amazon Connect environments.
- Drive technical onboarding, solution architecture discussions, and ongoing optimisation strategies.
- Troubleshoot complex technical issues and coordinate with internal engineering/support teams for resolution.
- Develop and maintain deep relationships with key stakeholders (technical and business) to ensure customer satisfaction and retention.
- Translate business goals into technical solutions, providing recommendations tailored to each client’s environment.
- Lead roadmap discussions to ensure customer needs are considered across the product landscape.
- Deliver proactive insights and health checks to minimise risk and maximise performance.
- Provide detailed documentation, training, and knowledge sharing with customers and internal teams.
- Collect and relay customer feedback to product and engineering teams
- Act as a customer advocate in internal planning sessions.
- Proven experience in a Technical Account Manager, Solutions Architect, Technical/Implementation Lead or similar customer-facing technical role.
- Extensive hands-on experience with AWS & Amazon Connect – including configuration, integration, Implementation along with reporting.
- Strong understanding of Contact Centre Technologies, cloud architecture and technical delivery.
- Ability to manage multiple priorities and stakeholders in complex, fast-paced environments.
- Exceptional problem-solving, communication, and client relationship skills.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Amazon Connect Communications Specialist)
- Work with innovative cloud solutions and cutting-edge customer experience platforms.
- Be part of a collaborative, high-growth environment where your expertise is valued.
- Engage with a diverse portfolio of clients, from fast-growing startups to enterprise organisations.
- Opportunity to influence product development and customer strategy
Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centred design, powerful data and strong tech to accelerate CX transformation at scale.
We have four offices in the ASEAN region consisting of just over 300 talented, fun and engaged people.
For more information, visit catalyst.concentrix.com or connect with us on LinkedIn.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.
What Happens Next?
Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.
To all recruitment agencies
Concentrix Catalyst does not accept agency resumes. Please do not forward resumes to our jobs alias, Concentrix Catalyst employees or any other organisation location. Concentrix Catalyst is not responsible for any fees related to unsolicited resumes.
Apply now for the opportunity to join a wonderful team and great company.
Location:
AUS Melbourne - 276 Flinders Street Level 7
Language Requirements
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
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