Client Delivery Executive

What Success Looks Like In This Role

Client Delivery Executive - Government

Location: Canberra – Client Site

If you thrive in a fast-paced environment where exploration, experimentation, agility, and ownership drive success, this role is for you. As a trusted partner to a large government-managed service model, you’ll have the opportunity to shape outcomes, challenge the status quo, and lead with confidence.

We’re looking for a customer-obsessed, solutions-driven leader who’s ready to own challenges, adapt quickly, and push the boundaries of service excellence. You’ll know you’re succeeding when our team is exceeding expectations, elevating service maturity, and turning opportunities into action alongside the Client Executive.

Key Responsibilities

• Owning the Relationship – Be the go-to person for the client, ensuring smooth service delivery, proactive communication, and strong executive engagement.
• Driving Continuous Improvement – Lead the charge on experimentation and process enhancements, ensuring agility in service execution and strategic problem-solving.
• Delivering Excellence – Maintain rigorous adherence to SLAs, financial targets, and operational quality, while finding innovative ways to optimize workflows.
• Leading with Impact – Guide a high-performing, matrix-managed team, fostering a culture of collaboration, agility, and success.
• Expanding Possibilities – Identify and explore new growth opportunities, positioning Unisys as a future-ready partner for evolving needs.
• Elevating Service Management Maturity – Push boundaries in service management practices, making smart, strategic adjustments to meet changing demands.
• Making Workflows Work – Ensure structured communication processes are upheld, creating efficiency and visibility for stakeholders.
• Bringing Ownership to Ad Hoc Requests – Implement a clear, governed process for logging, prioritizing, and scheduling ad hoc requests, ensuring seamless execution and transparency.
  
  

You will be successful in this role if you have:

• Australian Citizenship is must for this role.
• Security Clearance: NV2 is required for this role.
• Executive Presence: Ability to navigate and build relationships across government and business sectors with confidence.
• Strong Communicator: Able to translate complexity into clarity in client engagements and commercial conversations.
• Agile Thinker: 8+ years in a service-oriented leadership role, thriving in a customer-first mindset with a continuous improvement focus.
• Industry Knowledge: Expertise in Service Desk, Field Services, Endpoint Management, Service Management, and Global Delivery models.
• Financial Acumen: Strategic management of contract performance, budgeting, and operational risk.
• Ownership Mentality: A self-starter, energized by leading teams, solving problems, and driving real results.
• Education: Bachelor’s degree in business or IT discipline or equivalent experience / skills.
• Flexibility to Travel as needed.
  
  

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.