Regional Manager - CX Coaching (WA/SA)

You are a sales professional who lives and breathes compassion and empathy. You have a genuine desire to help people to take action and your passion for coaching, to change behaviour and drive performance, is second to none.

Who are we?

InvoCare is a leading provider of funeral services in Australia, New Zealand and Singapore. We operate private memorial parks and crematoria and are also a leading provider of pet cremation services. We’re dedicated to delivering exceptional customer experiences during some of life's most challenging moments and our commitment to compassion, excellence, and innovation sets us apart.

Your next role:

Our desire to continue to innovate and add value to our customers has led us to create a series of dedicated regional coaching roles. A newly created role in WA/SA for a Regional Manager, Customer Experience Coaching is now available, reporting to our Head of Coaching. The role will lead and develop a field team of customer experience coaches, ensuring they are equipped with the skills and knowledge to provide consistent and outstanding service to our customer service teams.

If you can see yourself leading a team of coaches, and making a significant impact on everyone whose lives we touch, then we want to hear from you.

Our key success factors:

Check out the key success factors below:

• A sales leader with a strong customer service ethic.
• A passion for mentoring and coaching team members to enhance their performance.
• Excellent interpersonal and communication skills to motivate others and change behaviours.
• Ability to influence without authority, while leading by example and fostering a positive, results-driven environment; and
• Excited to thrive in a ‘greenfield’ role with plenty of autonomy.

Why join us?

Working with InvoCare is truly a unique and rewarding opportunity, you will:

• Work with incredibly committed and caring people in a purpose driven organisation.
• Experience the privilege of honouring life and serving families in everything we do.
• Have a keen sense of pride in the work you do each day.
• Access career progression - over 20% of our roles are appointed from within.
• Demonstrate your potential as you achieve your goals and targets and grow with us.
• Access birthday, paid parental leave and other benefits i.e. Access to Thrive, an employee benefit designed to provide you with shopping discounts at hundreds of retailers.

A t InvoCare we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.