Triage Health Support

About the Team

Make a difference

As part of People, Culture and Communications, your mission will be to lead the development of our transformation roadmap. Be responsible for building the kind of talent, leadership and culture that impacts the way we work.

People, Culture and Communications - Wellbeing & Workplace Relations oversees Telstra's wellbeing and workplace relations programs.


About the Role

The Triage Health Support role requires close collaboration with the Triage, Health Management and Rehabilitation (HMR), Incident Response (IR), and Global Case Management (GCM) teams to ensure optimal and timely health and rehabilitation outcomes for our employees and the business.

The key responsibilities include but not limited to:

• Managing a diverse early intervention portfolio for current employees dealing with both work-related and non-work-related physical and mental health conditions.
• Collaborating with our Health Management and Rehab team to implement Telstra's early intervention program and strategies, addressing the impacts of work-related and personal health conditions on both individuals and the organization.
• Delivering informed solutions that ensure fair and equitable outcomes for employees and Telstra.
• Using medical information and identified risk factors to determine the appropriate level of support.
• Represent Telstra and your team by providing first-line support and stakeholder liaison for your function, ensuring enquiries and requests are responded to effectively and professionally.
• Identifying the needs of those requiring additional support through a rehabilitation program and facilitating a comprehensive handover to the Health Management and Rehabilitation Consultant where appropriate.
• Supporting the development and implementation of policies that promote best practices in health management and rehabilitation systems.
• Maintaining case documentation in accordance with Telstra's record and case management practices.
• Assisting in the implementation of early intervention and rehabilitation performance reporting on a monthly and quarterly basis.
• Contributing to or leading initiatives related to best practice Triage Health Early Intervention Health Management programs.
• Provide critical incident response for serious mental health related incidents, provide make safe advise
• Assist Triage and Incident Response teams in the management of safety incidents during periods of increased volume as required

To be successful in this role, you must have the following qualifications:
Essential

• Relevant Allied Health or Rehabilitation Counsellor qualification
• Minimum 12 months experience in health/ injury management and/or workplace rehabilitation (essential)
• Solving problems of moderate complexity
• Maintaining stakeholder relationships
• Written and oral communications and presentation skills
• Medium to Advanced skills with various Microsoft applications Word, Excel and PowerPoint
• Strong customer service focus

Highly desirable

• Tertiary qualification in either:

• Psychology, Physiotherapy, Occupational Therapy, Osteopathy, Nursing or Exercise Physiology

• Previous experience working in Occupational Rehabilitation industry

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.