Regional Quality Assurance Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better Gate Gourmet, a Gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travellers around the globe As our Regional Quality Assurance Manager, you will be responsible for the management and supervision of the Quality Assurance System with our sites with the objective of retaining, as well as compliance with Gategroup global Australia & NZ around customer food safety and quality standards and continuous improvement in site with QA management systems and the objective of retaining ISO22000 Halal certification and compliance including continuous improvement to in site. Reporting directly to the Head of Compliance QA & Operations this role will provide leadership, coaching and compliance to standards. This role is full-time based onsite out of the Mascot office although it is envisaged that there will be a high level of travel involved. Being a people person is the key to this roles success as you will be required to build strong relationships with Unit Managers across the business
Your key focus areas:

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  Co-ordinate with other functions to develop and improve food safety and quality manage systems
• Coordinate daily QA tasks to assure objectives are achieved
• Responsible for driving KPI targets set for Food safety and quality set for the Oceania (Australia & NZ)
• Ensure all direct and indirect reports achieve KPI’s set for Food safety and Quality set for the Oceania region
• Conduct and report on outcomes of internal audits to the management team
• Liaise with governmental agencies regarding food safety related compliance topics
• Maintain Food safety system documentation
• Liaise with staff to ensure that safety is maintained, reports at findings to management
• Conduct supplier audits when required
• Discuss food safety and quality requirements with customers
• Review and authorise site corrective actions for control of non-conformances
• Coordinate site customer audits
• Summarise and report on food safety and quality issues to the compliance and Unit Managers
• Liaise with Account Managers or other personnel in customer complaints investigation to ensure swift corrective action and rectifying any deviation in standards or performance
• Record, analyse and report to customer on product quality and service
• Assures efficient food safety training of all staff
• Leads and documents meeting minutes in QA and Food Safety including HACCP, ISO22000, Halal and compliance meetings and forums
• Participates in shift briefings and management meetings (if required)
• Participates and contributes to regional QA and food safety calls held in Asia Pacific and Middle East (APME)
• Conducting internal audits (quality management systems, site infrastructure)
• Arranging and sending samples for microbiological
• Conducting floor inspections

About you:

• 
  Minimum Bachelor degree of Food Science/Technology (or related field)
• Minimum 3 years’ QA and Food safety experience
• Previous experience as a Quality Assurance Manager and / or Regional Quality Assurance Manager in a similar environment
• Project management experience would be highly regarded
• HACCP and or ISO22000 certification in the last 3 years
• Internal or External auditor training would be ideal
• Strong communication with internal and external stakeholders
• Experience with food safety and quality assurance is mandatory
• Full and restricted work rights

If you want to be part of a team that helps make travel and culinary memories, join us!