Service Supervisor

About the Company:

RDO Equipment is the world's largest and most trusted John Deere and Vermeer equipment dealer, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment.

About the Role:

We have an opportunity at our Darwin branch for a Service Supervisor. A varied role that will see you working on a range of equipment across John Deere Agricultural and Construction Machinery.

The key responsibilities of this role will include, but not limited to:

• Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone
• Monitor and manage daily workflow, compliance with company-defined procedures
• Assigning jobs to Service Technicians, following up with employee issues or concerns, scheduling and conducting in-house Service Technician training
• Maintaining product knowledge and some liaison with the Parts department, as necessary
• Growing and maintaining a positive working environment, encouraging collaboration within the departments and service team.
• Addressing and resolving customer disputes, in conjunction with the Service Manager
• Timely completion of warranty and WIP requirements in conjunction with the Service Manager
• Reviewing all repair work before releasing to the customer, maintaining product knowledge and liaising with the Parts department as necessary
• Ensuring the safety and compliance standards of RDO are maintained.
• Assist in managing our technicians based in Kununurra
• Minor travel between Darwin and Kununurra when required.

You will bring the following skills and experience to the role:

• John Deere experience would be highly regarded
• Mechanical Trade Certificate
• Previous experience of engine overhauls and major repairs, including electrical, hydraulic and diagnostic skills.
• Strong supervisory/management experience with the ability to lead, mentor and develop your team
• Current and valid driver’s licence
• A mature attitude with a logical and methodical approach to your work
• Possession of high-risk work tickets and/or licenses would be highly regarded

Your application:

Prospective candidates are advised that interviews will commence immediately, and we enjoy a fast, easy and transparent hiring process. We strongly encourage all candidates to learn more about RDO Equipment and all our benefits at our website; www.rdoequipment.com.au.