Pricing & Product Operations Specialist

Join the change. Together, we'll make history
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role
The Pricing & Product Operations Specialist supports the delivery and maintenance of energy product requirements for AGL, ensuring accurate pricing, system processes, and customer communications. The role focuses on minimising product and pricing errors, particularly within SAP, Salesforce and supports acquisition and retention activities that align with AGL's broader commercial strategy.

Working closely with cross-functional teams and reporting into the Product & Pricing chapter, the Specialist ensures compliance, accuracy, and operational excellence while contributing to gross margin optimisation and overall commercial performance. Strong attention to detail, process improvement, and collaboration are key to success in this role.

What you'll be doing:

• Deliver product campaigns and initiatives for acquisition, retention, and value optimisation, ensuring accuracy and compliance in all product-related documentation and communications.
• Manage end-to-end product operations throughout the customer lifecycle, focusing on data integrity, process effectiveness, and error-free product and pricing interactions.
• Lead key product projects, including error remediation, new product or pricing structures, and the implementation of regulatory changes.
• Support portfolio simplification and efficiency, driving initiatives like end of products and decommissioning to streamline the product offering.
• Collaborate cross-functionally to define and execute operational activities for energy products, ensuring seamless communication and driving improvements in system processes.
• Oversee offshore teams and operational performance, fostering strong stakeholder relationships and continuously identifying opportunities for process improvements.

About you:

• Previous demonstrated experience working within an operations environment.
• Ability to manage and work through complexity and deal with ambiguity within energy, product and regulatory frameworks.
• Strong time management skills and the ability to juggle conflicting priorities and operate autonomously where required.
• Jira and Agile environment experience.
• Strong analytical skills with the ability to effectively problem solve, strong excel and SQL skillset preferential.
• Strong communication skills with the ability to articulate clear and concise customer outcomes.
• Strong interpersonal skills and stakeholder management skills.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.



Location

Docklands VIC 3008

Job Family Group

Business and Organization Analysis Management