Senior Account Manager

Role: Senior Account Manager

Location: Melbourne, Australia

Job type: Full time, permanent – hybrid

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

As a Senior Account Manager, this is what you’ll be doing:

The Senior Account Manager – ANZ serves as the primary commercial and strategic contact for their portfolio of clients, focusing on maximising opportunities with both prospective and existing clients to achieve sales and revenue and engagement objectives. This role requires a solid understanding of the higher education industry, and you will develop and leverage an in-depth knowledge of the full suite of QS solutions and products.

The Senior Account Manager is responsible for supporting new business engagement, ensuring client retention, fostering growth to achieve annual contract value targets, and identifying upsell opportunities. Additionally, they provide strategic input into client group initiatives and collaborate to mitigate risks to account retention and client satisfaction.

Role responsibilities

For prospective and existing clients within their portfolio, the Senior Account Manager – ANZ will have a key focus on the following core overarching responsibilities across client relationship engagement and sales and revenue management to ensure they are successful in their role.

Client Relationship Management:

• Build and nurture strong, lasting relationships with senior and executive-level clients to ensure retention and satisfaction.
• Engage with all levels of the client organisation, utilising internal stakeholders and senior leadership as needed to support these relationships.

Sales & Revenue Growth:

• Develop and implement strategic account management plans with clear KPIs, conducting quarterly reviews to track progress.
• Take ownership of financial targets, ensuring timely achievement and alignment with client expectations.
• Identify and capitalise on new business and upsell opportunities, staying ahead of market trends and competitive dynamics.

Client Engagement & Support:

• Act as the primary point of contact for client queries, ensuring prompt and effective resolution of any issues.
• Collaborate with cross-functional teams, including marketing, product development, operations, business intelligence, and finance, to deliver on client needs.
• Organise and attend quarterly client meetings, presenting key reports and aligning on commercial objectives.

Strategic Contribution:

• Provide strategic input into client group initiatives, helping to shape the direction of accounts and mitigate risks to retention and satisfaction.

Other

• Any other duties that fall within the scope and purpose of the role.

Key skills and experience

• Sales & Business Development: Proven experience in sales, business development, and managing executive-level client relationships.
• Commercial Acumen: Strong ability to identify business opportunities and risks, with a track record of achieving financial targets.
• Communication & Interpersonal Skills: Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build consensus.
• Organisational Abilities: Excellent organisational skills, with the capacity to manage multiple priorities and meet deadlines effectively.
• Collaboration: Demonstrated ability to work collaboratively with cross-functional teams to drive client success.
• Professionalism: High level of professionalism in client and internal interactions.
• Problem-Solving: Proactive problem-solving skills, with the ability to perform well under pressure.
• Industry Engagement: Willingness to attend industry conferences and events, with the flexibility to travel interstate and internationally as required.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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