Field Service Engineer

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

We are currently seeking an experienced field service engineer to join our local Victorian team to support our wide customer and install base across the region.

• Install, maintain, repair and support equipment
• Maintain and develop positive relationships with customers
• Assist in the development and maintenance of reference customers
• Assist in meeting/exceeding both sales & service targets in relation to maintaining high customer satisfaction
• Give active feedback to Sales, Global Product Support and your team/management
• Provide cross-border/regional support when required
  
  

The successful applicant will become part of a small and efficient service team with a wealth of knowledge and skills enabling us to respond to our customers’ needs and within the timeframe that our customers expect.

Position Requirements

• Based in Melbourne
• Tertiary Qualifications in Engineering or an equivalent
• Minimum 3 years of service and support experience in a comparable position within the after sales service business in the medical diagnostic/life science markets, or equivalent experience maintaining instrumentation in the medical diagnostic/life science fields
  
  

Personal Requirements

• Customer focus and tactful when dealing with difficult situation
• Extensive travel required
• Should be customer centric with “Go Getter” attitude.
• Should possess good troubleshooting skills with lateral and out of box thinking capacity.
• Strong communication (Written and Verbal) and listening skills.
  
  

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.