Manager Digital Experience Project Manager
Robert Walters
Date: 10 hours ago
City: Canberra, Australian Capital Territory
Contract type: Full time
A unique opportunity has arisen for an experienced Digital Experience Project Manager to join a high-profile government initiative dedicated to transforming the way users interact with vital national records and services.
This role is pivotal in delivering a modern, intuitive, and efficient digital environment that will benefit both internal teams and the wider public. You will be at the forefront of a strategic project, collaborating with a knowledgeable and supportive team, and empowered to shape the future of digital access and service delivery. With flexible working arrangements, including up to two days per week from home, this position offers an excellent work-life balance while allowing you to make a meaningful impact on a project of national significance. If you are passionate about uplifting digital experiences and thrive in environments where your expertise in agile project management, stakeholder engagement, and cross-functional leadership are valued, this is the perfect next step for your career.
As the Digital Experience Project Manager, you will play an instrumental role in shaping how users engage with critical digital platforms. Your day-to-day activities will involve orchestrating complex project plans that bring together diverse teams across business analysis, change management, design, and technical domains. You will champion agile methodologies to drive iterative improvements while ensuring robust governance over scope, budget, timelines, and quality. By nurturing strong relationships with stakeholders at every level—including executive leaders—you will facilitate open communication channels that support informed decision-making. Your expertise in translating vision into practical action will be essential as you guide the team through requirements gathering sessions and oversee vendor partnerships. Throughout each phase of delivery, you will maintain a focus on compliance with best practices in project management while promoting inclusive values that underpin the organisation’s mission. Success in this role means delivering measurable benefits through enhanced digital experiences for both staff and the broader community.
To excel as Digital Experience Project Manager, you will bring substantial experience overseeing large-scale technology initiatives where collaboration across multiple disciplines is essential. Your background should include successfully guiding projects from conception through completion using structured methodologies—particularly agile approaches—to achieve defined objectives within set constraints. You are adept at engaging stakeholders from varied backgrounds by fostering trust-based relationships built on clear communication and empathy. Your analytical mindset allows you to anticipate challenges early while your problem-solving abilities ensure issues are addressed proactively. A deep appreciation for inclusive practices enables you to create environments where every voice is heard during requirements gathering or solution design sessions. Familiarity with tools like Azure DevOps supports your ability to monitor progress efficiently even when coordinating remote contributors. Ideally, you have also worked within sectors where regulatory compliance is paramount—such as government or cultural institutions—and can demonstrate sensitivity towards accessibility standards that ensure equitable access for all users.
To apply please click apply or call Tom Mulvey on 03 8628 2102 for a confidential discussion.
This role is pivotal in delivering a modern, intuitive, and efficient digital environment that will benefit both internal teams and the wider public. You will be at the forefront of a strategic project, collaborating with a knowledgeable and supportive team, and empowered to shape the future of digital access and service delivery. With flexible working arrangements, including up to two days per week from home, this position offers an excellent work-life balance while allowing you to make a meaningful impact on a project of national significance. If you are passionate about uplifting digital experiences and thrive in environments where your expertise in agile project management, stakeholder engagement, and cross-functional leadership are valued, this is the perfect next step for your career.
- Play a key role in a transformative digital experience project that will modernise access to important national records and streamline user journeys across multiple platforms.
- Enjoy flexible hybrid working arrangements with the ability to work from home up to two days per week, supporting your wellbeing and work-life balance.
- Join a collaborative team environment where your skills in agile project management, stakeholder engagement, and strategic delivery will be highly valued and supported.
As the Digital Experience Project Manager, you will play an instrumental role in shaping how users engage with critical digital platforms. Your day-to-day activities will involve orchestrating complex project plans that bring together diverse teams across business analysis, change management, design, and technical domains. You will champion agile methodologies to drive iterative improvements while ensuring robust governance over scope, budget, timelines, and quality. By nurturing strong relationships with stakeholders at every level—including executive leaders—you will facilitate open communication channels that support informed decision-making. Your expertise in translating vision into practical action will be essential as you guide the team through requirements gathering sessions and oversee vendor partnerships. Throughout each phase of delivery, you will maintain a focus on compliance with best practices in project management while promoting inclusive values that underpin the organisation’s mission. Success in this role means delivering measurable benefits through enhanced digital experiences for both staff and the broader community.
- Lead the end-to-end delivery of a medium-to-large scale digital transformation project focused on enhancing both internal and external user experiences.
- Coordinate cross-functional teams comprising business analysts, change managers, experience designers, and subject matter experts to ensure seamless project execution.
- Drive agile project management practices by fostering continuous improvement and iterative delivery within the team.
- Manage stakeholder engagement activities, building consensus among internal teams, executive leadership, and external partners to align project outcomes with organisational objectives.
- Oversee all aspects of project scope, risk management, budgeting, scheduling, and resource allocation to ensure timely and cost-effective delivery.
- Provide strategic advice to senior management while maintaining accountability for projects with significant operational or strategic impact.
- Facilitate requirements gathering sessions with stakeholders to translate business needs into actionable project plans and deliverables.
- Monitor quality assurance processes by ensuring that all deliverables meet agreed standards and are formally accepted by stakeholders.
- Undertake procurement responsibilities including contract negotiation and vendor management within a regulated government environment.
- Promote workplace diversity principles, health and safety standards, participative management practices, and uphold organisational values throughout all stages of the project.
To excel as Digital Experience Project Manager, you will bring substantial experience overseeing large-scale technology initiatives where collaboration across multiple disciplines is essential. Your background should include successfully guiding projects from conception through completion using structured methodologies—particularly agile approaches—to achieve defined objectives within set constraints. You are adept at engaging stakeholders from varied backgrounds by fostering trust-based relationships built on clear communication and empathy. Your analytical mindset allows you to anticipate challenges early while your problem-solving abilities ensure issues are addressed proactively. A deep appreciation for inclusive practices enables you to create environments where every voice is heard during requirements gathering or solution design sessions. Familiarity with tools like Azure DevOps supports your ability to monitor progress efficiently even when coordinating remote contributors. Ideally, you have also worked within sectors where regulatory compliance is paramount—such as government or cultural institutions—and can demonstrate sensitivity towards accessibility standards that ensure equitable access for all users.
- Demonstrated experience leading complex digital transformation projects impacting multiple teams or user groups within a government or regulated setting.
- Proven ability to influence without authority by building consensus across diverse stakeholder groups through effective communication and interpersonal skills.
- Strong understanding of agile frameworks such as Scrum or Kanban combined with hands-on experience driving iterative project delivery methodologies.
- Expertise in managing all aspects of project scope—including risk assessment, budgeting, scheduling—and taking corrective action when necessary to keep performance on track.
- Excellent written and verbal communication skills tailored for reporting progress to executive stakeholders as well as facilitating open dialogue among team members.
- Experience managing vendor relationships and contracts within structured procurement processes typical of government environments.
- Strategic thinking capabilities enabling translation of high-level vision into actionable plans that deliver tangible outcomes aligned with organisational goals.
- Familiarity with Azure DevOps for tracking progress across distributed teams engaged in hybrid agile/waterfall environments.
- Desirable: Experience working in archives or cultural sector organisations; knowledge of Altus by Sensei software; understanding of user-centred design principles; awareness of digital accessibility standards.
To apply please click apply or call Tom Mulvey on 03 8628 2102 for a confidential discussion.