Facilities Lead

About The Commons

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds—working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

About the Role

As our NSW Facilities & Operations Lead, you will play a pivotal role in maintaining and elevating the physical environment of our spaces across New South Wales. Reporting directly to the Operations Manager, you’ll be responsible for ensuring our locations are not only safe and functional but also reflect the high standards of experience and community The Commons is known for. This is a hands-on, strategic role ideal for someone with a passion for operational excellence, an eye for detail, and a proactive mindset. You'll lead the delivery of facilities management programs, oversee vendor and contractor relationships, ensure WHS compliance, and implement continuous improvements across all sites. You'll also act as a mentor and key support for our Community Teams, helping to upskill and guide them in day-to-day facilities troubleshooting and upkeep. You’ll thrive in this role if you’re a natural leader who enjoys solving problems, improving systems, and contributing to a workplace where people can do their best work. Every day will bring new challenges and opportunities to collaborate, innovate, and make a meaningful impact within a purpose-driven organisation.

About You

• 5+ years’ experience in facilities, property, or operational management across multiple sites
• Experience leading maintenance programs, managing vendor relationships, and negotiating service contracts
• Strong knowledge of WHS compliance and safety standards
• Excellent time management and problem-solving skills
• A hands-on attitude with a desire to improve systems and processes
• A natural mentor with the ability to guide and train others
• Thrives in a fast-paced, collaborative team environment

The main duties of the role include but are not limited to the below:

Key Responsibilities

Operations & Facilities Management

• Deliver The Commons’ NSW facilities operations strategy in alignment with company goals
• Oversee routine building inspections, maintenance schedules, and preventative programs
• Lead resolution of complex maintenance and critical repair issues
• Manage vendor and contractor relationships, ensuring SLA and KPI performance
• Negotiate contracts and manage service agreements alongside the Operations Manager
• Plan and oversee capital works, renovations, and new site development
• Improve and maintain internal cleaning and maintenance protocols
• Audit cleaning standards and implement corrective actions
• Oversee procurement, stock control, and cost optimisation
• Liaise with IT and other departments to support operational needs

Leadership & Support

• Mentor junior staff and support Community Teams in troubleshooting maintenance issues
• Deliver training to enhance basic facilities knowledge among team members

Compliance & Safety

• Ensure full compliance with WHS regulations across all NSW locations
• Conduct risk assessments, lead incident investigations, and implement corrective actions
• Promote a safety-first culture across all sites

Member Experience

• Ensure high standards of safety, cleanliness, and functionality are maintained
• Collaborate with Community Teams to identify and resolve facilities concerns
• Implement changes based on member feedback to improve day-to-day experience

Benefits of Working at The Commons

• Central HQ location
• Hybrid work set up with 1 WFH day per week
• Free counselling sessions
• Birthday leave
• Quarterly team dinners & generous awards
• Ability to work across different locations
• Birthday & anniversary gifts
• State social committees with monthly events ranging from pub drinks, picnics,
• bowling, movie screenings and beyond
• Weekly “Saturday Sweat” group exercise event
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave
• Exclusive annual Halloween party
• Work travel opportunities
• Further education program to support in developing yourself personally
• and professionally

Values

All actions and behaviours must align with the company’s core values:

• Putting people first
• Fostering a strong workplace culture
• Collaborating as a team
• Continuously learning and evolving