Desk Officer
Jobs via eFinancialCareers
Date: 20 hours ago
City: Adelaide, South Australia
Contract type: Full time
Are you a night owl with a passion for IT support and customer service? Your new company
A prominent public sector organization is seeking a dedicated Service Desk Officer to join its after-hours ICT support team. This role is essential to maintaining reliable digital services across a wide network of users during critical overnight hours.
Your new role
As a Service Desk Officer working night shifts, you'll be the first point of contact for ICT support, handling incidents and service requests with professionalism and efficiency. You'll work within a collaborative team environment, supporting a diverse range of systems and users, and contributing to service improvement initiatives.
Key Responsibilities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or [email protected] for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.#2938413
A prominent public sector organization is seeking a dedicated Service Desk Officer to join its after-hours ICT support team. This role is essential to maintaining reliable digital services across a wide network of users during critical overnight hours.
Your new role
As a Service Desk Officer working night shifts, you'll be the first point of contact for ICT support, handling incidents and service requests with professionalism and efficiency. You'll work within a collaborative team environment, supporting a diverse range of systems and users, and contributing to service improvement initiatives.
Key Responsibilities
- Provide first-level ICT support via phone and email, ensuring prompt and courteous service.
- Manage and resolve incidents and service requests in line with internal service standards.
- Escalate complex issues to technical teams or external vendors while maintaining ownership of the case.
- Accurately document all interactions and resolutions in the service management system.
- Perform user administration and general ICT administrative tasks as required.
- Contribute to knowledge base updates and service desk process improvements.
- Strong verbal and written communication skills.
- Proven ability to troubleshoot and resolve ICT issues in a structured and timely manner.
- Experience in a service desk or ICT support environment.
- Familiarity with standard desktop applications and support tools.
- Ability to manage priorities, meet deadlines, and maintain attention to detail under pressure.
- Commitment to confidentiality and professional conduct.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or [email protected] for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.#2938413
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