Technical Specialist M365

Sydney CBD, Parramatta, Gosford Locations

• Demonstrated troubleshooting and technical skills in a complex technology environment

• Experience in installing, configuring, and supporting in scope applications

• Permanent Role| Hybrid working |salary of $ 125,693 plus super

About the Role Manage and administer Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Implement and manage Provide technical expertise and support to M365 applications across multiple initiatives, including consulting on complex technical issues and designs and providing technical excellence on M365 solutions Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs

• 17.5% annual leave loading

• Comprehensive learning and development support aligned to icare’s Core Capabilities.

• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

• Access to our Employee Assistance Program

Duties It’s an exciting time at icare where no two days are the same; as a Technical Specialist M365 you will:

• Collaborate with peers and internal stakeholders, monitor current claims team performance and ensure that quality assurance and complaint / review processes are effectively managed

• Provide technical expertise on applications, consulting on technical issues and reviewing technical designs.

• Design and implement technical solutions that meet business and technical requirements.

• Identify continuous improvements and implement any required changes on M365 applications.

• Ensure that changes are implemented effectively in production and provide high level estimates for new initiatives for M365 applications.

• Contribute to and participate in the application development function including in-house development and external vendor-based development.

• Provide support for a range of technical tasks including initiatives, enhancements, and upgrades to ensure efficient and effective change and delivery.

• Collaborate with Service Desk and IT Operation teams in resolving operational M365 related incidents, requests, and changes

• Working with the Enterprise Learning Team to ensure adequate and required training is provided to end users

• Provide guidance and support to other technical staff to achieve technical and business outcomes.

• Provide support and guidance to internal and external teams and partners on complex issues to ensure effective delivery of technical and business outcomes.

• Develop, update, and maintain technical documentation, including user guides, process documentation, and training materials

Skills & Experience

• Demonstrated experience installing, configuring, and supporting in scope applications.

• Demonstrated experience in Microsoft O365 suites applications i.e. Sharepoint, Teams, OneDrive, Exchange

• Demonstrated experience in Data Governance, Record management, and Information protection in the Microsoft O365 platform.

• Demonstrated troubleshooting and technical skills in a complex technology environment.

• Demonstrated technical capability to resolve complex technical issues.

• Sound knowledge of a range of IT software applications and hardware, technical infrastructure, systems, and databases.

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• Experience as a technical specialist.

• Experience working with stakeholders from multiple technical teams in a project or support environment.

• Experience resolving complex technical issues, preferably involving third parties.

Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive About the Company Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve

• For more information about icare visit our website

• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant

• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career. Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.