Responsible Entity (RE) Operations Officer
Cache
Date: 18 hours ago
City: Sydney, New South Wales
Contract type: Full time
About Cache
Cache powers investment products at scale.
Cache is Australia’s most innovative fund services company, providing Responsible Entity, Fund Management, Fund Administration, Fund Accounting and Fund Compliance services to help our clients launch and operate retail managed investment products in Australia.
Cache operates an innovative digital investment platform that enables our clients to embed their products into mobile applications, websites and platforms. We help companies put new and complex products into market quickly, legally and cost efficiently.
Our clients range from Fund Managers (who seek traditional fund services) to innovative platform operators (who also require technological infrastructure to support their digital interfaces).
We’re a young and fast-growing company with a big vision. We’re in need of passionate and capable problem solvers to take our business to the next level – we’re building an institution that will support corporates at the big end of town.
We are impressed by people who thrive outside their comfort zone and are happy to solve new problems, both individually and as a team. We’ll do everything we can to ensure you’re supported in the team and can explore your own growth potential.
Key Responsibilities
About the role
Day-to-day RE Operations
The ideal candidate will have:
Back yourself - This is hard, and we make decisions based on incomplete information. They’re not bad decisions just because they didn’t turn out how we expected. Back yourself in times of ambiguity.
No one left behind - We’re accountable for each other’s success. We ask for support when needed and support each other when asked. We keep each other accountable and accept accountability from others. It’s our responsibility to ensure that someone else is keeping us accountable.
Embrace the conflict of ideas - The best decisions are made through the rigorous conflict of ideas, not the conflict of personalities. Play the ball, not the person.
Full disclosure, even when it hurts - We disclose issues publicly and fix problems in daylight. We tell clients about problems before they know about them. We tell the regulator about things we would rather it didn’t know. We tell our mates quickly and fully when we make mistakes. We tell investors the good news and the bad. People will know they can trust us, not because we are perfect, but because they have seen how we behave when we are not.
Act in good faith - We’re human beings who experience the full range of emotion. We share our goals, fears and desires with our mates - and we ask about theirs. When we’re upset, we talk about it and we articulate what we need to feel whole again. We are genuine and trust that our mates are genuine. We’re not intentionally offensive or offended.
Cache powers investment products at scale.
Cache is Australia’s most innovative fund services company, providing Responsible Entity, Fund Management, Fund Administration, Fund Accounting and Fund Compliance services to help our clients launch and operate retail managed investment products in Australia.
Cache operates an innovative digital investment platform that enables our clients to embed their products into mobile applications, websites and platforms. We help companies put new and complex products into market quickly, legally and cost efficiently.
Our clients range from Fund Managers (who seek traditional fund services) to innovative platform operators (who also require technological infrastructure to support their digital interfaces).
We’re a young and fast-growing company with a big vision. We’re in need of passionate and capable problem solvers to take our business to the next level – we’re building an institution that will support corporates at the big end of town.
We are impressed by people who thrive outside their comfort zone and are happy to solve new problems, both individually and as a team. We’ll do everything we can to ensure you’re supported in the team and can explore your own growth potential.
Key Responsibilities
About the role
Day-to-day RE Operations
- Maintain and monitor trustee inboxes, queues and tools for
- Fund manager requests including processing of/review
- Applications, redemptions and distributions
- Unit pricing
- Investment Committee minutes review
- Expenses / Invoices
- Reporting
- Service provider matters
- Investor enquiries and complaints (updating excel and notifying compliance)
- Establish and maintain relationships with key service providers including Fund Managers, Administrators, Custodians and Registries
- Onboard new service providers and offboard exiting
- Maintain and update authorised signatory lists with service providers (e.g. custodians and banks)
- Prepare and review proper instructions
- Prepare/manage/review responses to due diligence
- Procedures, documentation and communications
- Manage as first point of contact for incidents and notify compliance
- Maintain documentation for procedures and confluence pages for RE operations and each fund
- Assist the Head of RE in preparing / distributing RE communications and engagement with service providers and managers.
- Issuing new products
- Working with Customer Success and Legal on ensuring efficient onboarding.
- DD on service providers (IM, Admin etc)
- Provide training to new clients on using trustee tools and tickets
- Prepare template proper instructions for new clients
- Monthly
- Fund performance monitoring. Update the performance / fund summary.
- Measure efficiency of RE services / procedures
- Backstop check on RE services per Fund
- Operations Development
- Devise new RE processes including process mapping
- Refine and automate operations for maximum efficiency
- Cross-Functional Collaboration
- Engaging thoughtfully and strategically with other teams when devising new RE operations, services and outcomes
- Partner closely with other teams to embed and enhance RE operations.
- Liaise across teams to ensure that our obligations are met including:
- Legal
- Compliance
- Fund Operations (ie Funds Management & Administration)
- Fund Accounting
- Customer Success
- Technology
The ideal candidate will have:
- Exposure to financial services, ideally within the managed funds (such as at a company that provides RE, admin or related services to managed funds); and
- Comprehensive understanding of the operations for retail and wholesale schemes.
- Attention to detail;
- Capable technology user across excel, JIRA, Confluence and other tools and willing to learn more;
- Can-do attitude and passionate about efficiency; and
- Team player.
- Excellent CBD location
- Flexible working opportunities
- Strong company culture backing independent decision making
- Salary + equity compensation
Back yourself - This is hard, and we make decisions based on incomplete information. They’re not bad decisions just because they didn’t turn out how we expected. Back yourself in times of ambiguity.
No one left behind - We’re accountable for each other’s success. We ask for support when needed and support each other when asked. We keep each other accountable and accept accountability from others. It’s our responsibility to ensure that someone else is keeping us accountable.
Embrace the conflict of ideas - The best decisions are made through the rigorous conflict of ideas, not the conflict of personalities. Play the ball, not the person.
Full disclosure, even when it hurts - We disclose issues publicly and fix problems in daylight. We tell clients about problems before they know about them. We tell the regulator about things we would rather it didn’t know. We tell our mates quickly and fully when we make mistakes. We tell investors the good news and the bad. People will know they can trust us, not because we are perfect, but because they have seen how we behave when we are not.
Act in good faith - We’re human beings who experience the full range of emotion. We share our goals, fears and desires with our mates - and we ask about theirs. When we’re upset, we talk about it and we articulate what we need to feel whole again. We are genuine and trust that our mates are genuine. We’re not intentionally offensive or offended.
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