Member Services Officer

Who are we?

Capricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

A great place to work

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.

We Are Purpose-led And Are Committed To Empowering Our Community To Thrive. Our Community Includes Our Employees, And We Know What Is Important To Them, Because We Asked! And Here’s Our Commitments To You

• Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
• Give you flexibility – it’s important to recognise we are all unique and need to create work life balance.
• Offer paid parental leave – that supports both parent’s leave and their transition back to work.
• Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
  
  

The role

The Member Services Officer is responsible for providing excellence in Member service by ensuring the appropriate resolution of queries on first contact for Member Trade accounts, products and services.

Some Of Your Key Responsibilities Will Include

• Answer inbound and make outbound calls to provide first call resolution
• Return Member voicemails
• Action and respond to portal calls and emails
• Support for staff and members in MyCap
• Liaise with internal and external stakeholders
• Managing complaints and feedback provided by members and suppliers
  
  

What will you bring?

• 1 years’ experience within a Customer Service oriented role
• Intermediate skills in the use of Microsoft Office Software Suite
• Strong communication skills both written and verbal
  
  

The next steps

If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later.

For further information, support with your application and detail on Capricorn, please visit our website at www.capricorn.coop/careers