Night Duty Manager

The Night Duty Manager supports the Night Manager in overseeing all overnight hotel operations, ensuring a safe, seamless, and exceptional guest experience throughout the night shift. This role is responsible for leading the night team, managing guest service delivery, maintaining security, and ensuring operational excellence in line with Hilton brand standards.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

What You'll Be Doing

• Lead the night shift team (front desk, porters, cleaners, kitchen, security)
• Ensure guest arrivals, departures, and requests are handled efficiently and warmly
• Monitor hotel security, fire and safety systems; liaise with emergency services as needed
• Complete night audit and financial reporting accurately and on time
• Communicate and coordinate with day shift and other departments (Housekeeping, Engineering, F&B)
• Respond promptly to guest feedback, complaints, and incidents; empower team to resolve issues
• Ensure compliance with health, safety, and company policies
• Maintain accurate guest records and preferences to ensure personalised and seamless service during each stay.
• Lead by example, demonstrating Hilton values and promoting teamwork and continuous improvement
  
  
  

What We're Looking For

• Positive attitude with strong communication and leadership skills
• Previous experience managing overnight or night shift teams in hospitality or similar industry
• Excellent grooming and professional presentation
• Strong problem-solving skills and attention to detail
• Passion for delivering exceptional guest service, especially during overnight operations
• Ability to remain calm and decisive under pressure in a fast-paced environment
• Flexibility to work night shifts, including weekends and public holidays as required
• Experience with hotel security, safety systems, and emergency procedures is highly regarded
• Proven ability to coordinate with multiple departments to ensure seamless operations
• A current, valid driver’s license and the ability to drive a variety of vehicles (manual driving experience is highly regarded)
  
  
  

Benefits

• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON
• Opportunities for career progression within our team
• Excellent work environment and culture
• Monthly in-house dry cleaning budget
• Access to Hilton University training, offering more than 2500 learning programs
• Career development planning and opportunities
• 25-40% off Food and Beverages (subject to individual outlets)
• Discounted Bupa health cover
• Year-round recognition
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!

If you’re ready to lead with heart and make a difference overnight, apply today.

Work Locations

Hilton Adelaide

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office