Commercial Key Account Manager

Own the opportunity to lead growth for one of Australia’s most trusted retail networks

• Drive Strategic B2B Growth Across Key Accounts
• ASX Retail Giant!
• Field-Based Role with Travel Across QLD
  
  

Total Tools is Australia's premier trade tool retailer, proudly supporting tradespeople and professionals with the right tools and expert advice for over 30 years. Locally owned and operated stores across the country are backed by national strength and a commitment to excellence.

We’re currently seeking a relationship and strategy focussed Commercial Key Account Manager to drive growth, strengthen customer partnerships, and lead commercial development across Queensland.

The Role

As the Commercial Key Account Manager, you’ll be responsible for managing and growing a portfolio of medium-to-large business customers. Your role is pivotal in driving B2B sales performance, expanding product category penetration, and building long-term, strategic relationships.

You’ll work cross-functionally with stakeholders across retail, merchandising, marketing, and finance to deliver tailored solutions that enhance revenue, strengthen our competitive edge, and support Total Tools' continued leadership in the trade industry.

What You’ll Do

Customer Growth & Business Development

• Develop and execute account strategies to grow revenue and market share
• Identify untapped sales opportunities and expand customer footprint within key industry sectors
• Lead pricing negotiations, contract agreements, and business reviews to deliver value and profitability
• Analyse account trends and performance data to drive future growth planning
  
  

Relationship Management & Engagement

• Build and maintain strong relationships with key decision-makers across major accounts
• Conduct joint business planning and regular account reviews
• Act as the lead contact for customer issues, ensuring prompt and effective resolution
• Promote exclusive brand offerings and co-branded solutions to key clients
  
  

Customer Experience & Loyalty Initiatives

• Drive initiatives to improve satisfaction, retention and long-term value
• Implement tailored engagement plans for key accounts, using CRM to track and monitor performance
• Champion brand loyalty programs and encourage adoption of exclusive ranges
  
  

Cross-Functional Collaboration

• Partner with Total Tools franchisees and support office teams to deliver best-in-class service
• Collaborate with merchandising, operations and marketing to align on availability, campaigns and value delivery
• Coordinate with finance to optimise rebate models, pricing structures and customer profitability
  
  

What You’ll Bring

Qualifications & Experience

• 5+ years in B2B key account management, commercial sales, or business development
• Proven track record of managing large accounts and delivering strong revenue outcomes
• Bachelor’s degree in Business, Marketing, or a related field (or equivalent practical experience)
• Strong understanding of strategic sales planning, financial metrics, and commercial contracts
  
  

Skills & Capabilities

• Strategic thinking with a solutions-first mindset
• Strong commercial acumen and negotiation skills
• Exceptional stakeholder management and communication ability
• High proficiency in CRM systems, data analysis tools and reporting platforms
• A proactive, self-motivated approach with the ability to operate autonomously and within teams
  
  

Our operating model is one that respects and invests in our team and customers. We live by our values-

One Team, Own it & Get it Done, Customer First & Be the Difference!

All that is left to do is to click “Apply” to join the team! #CareersWithTheTotalPackage

Why You’ll Love Working With Us

• At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
• Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.
  
  

Life at Metcash

• Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!
• Enjoy a 5th week of annual leave.
• Benefit from 2 well-being days and 1 volunteer day annually.
• An abundance of learning, development, and career growth opportunities.
• 12 weeks of gender-neutral paid parental leave for primary carers.
• Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.
• Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.
• Gold accreditation by Mental Health Australia.
• Incredible value discounts and perks through our team member app, “Our Local”.
  
  

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Equity, an accredited Flex Ready workplace, and a Gold Standard Mental Health First Aid skilled workplace.

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.