Workplace Lead
JLL
Date: 18 hours ago
City: Adelaide, South Australia
Contract type: Full time
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
About Us:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
The Role:
The Workplace Lead is responsible for overseeing and delivering exceptional workplace experiences at our client’s Adelaide head offices. This role manages a diverse team of concierges and coordinators to ensure seamless service delivery across all areas, including client suites, private wealth areas, executive floors, and general workplace spaces. The Workplace Lead acts as the primary liaison between JLL and our client’s Global Real Estate team, driving consistent implementation of workplace initiatives and maintaining high standards of service excellence.
A snapshot of the role:
You will have proven experience in hospitality or facility management, as well as experience managing teams delivering workplace experience.
A track record of delivering exceptional client experiences in a corporate environment with a strong understanding of workplace trends and best practices in creating engaging office environments is essential.
You’ll have excellent verbal and written communication skills, with the ability to present effectively to senior leadership coupled with strong analytical, organizational, and administrative skills.
A demonstrated ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements is desired.
You’ll be proficient in relevant software and technology platforms used in workplace management and have experience with budget management and financial reporting.
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
About Us:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
The Role:
The Workplace Lead is responsible for overseeing and delivering exceptional workplace experiences at our client’s Adelaide head offices. This role manages a diverse team of concierges and coordinators to ensure seamless service delivery across all areas, including client suites, private wealth areas, executive floors, and general workplace spaces. The Workplace Lead acts as the primary liaison between JLL and our client’s Global Real Estate team, driving consistent implementation of workplace initiatives and maintaining high standards of service excellence.
A snapshot of the role:
- Leadership and Team Management
- Develop team members through regular performance assessments, training, and career progression opportunities
- Client and Stakeholder Management
- Develop and maintain strong relationships with Westpac's Global Real Estate team and other key stakeholders
- Operations Management
- Oversee the delivery of all workplace experience requirements across your assigned workplace
- Develop and implement operational procedures and performance measures to ensure consistency and excellence in service delivery
- Service Excellence and Innovation
- Apply design thinking methodologies to continuously improve the human experience and key touchpoints in the customer journey
- Reporting and Communication
- Generate reports and conduct presentations as per service delivery requirements and overall account management needs
You will have proven experience in hospitality or facility management, as well as experience managing teams delivering workplace experience.
A track record of delivering exceptional client experiences in a corporate environment with a strong understanding of workplace trends and best practices in creating engaging office environments is essential.
You’ll have excellent verbal and written communication skills, with the ability to present effectively to senior leadership coupled with strong analytical, organizational, and administrative skills.
A demonstrated ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements is desired.
You’ll be proficient in relevant software and technology platforms used in workplace management and have experience with budget management and financial reporting.
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
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