Store Finance Support Partner

Store Finance Support Partner – Support Operational Excellence Across Our National Store Network

• Great Benefits + Competitive Salary
• Full-Time Position
• Hybrid Role with National Travel
  
  

At Total Tools, we’ve proudly supported tradespeople with the best tools and expert advice for over 30 years. As Australia's leading independent retailer of professional tools, we’re committed to helping our network of stores deliver top-tier service and performance, every day.

The Role

We’re looking for a proactive, detail-oriented Store Finance Support Partner to play a key role in strengthening operational standards and financial processes across our store network.

This is a hands-on, people-focused role that will see you training store teams, supporting financial administration, and championing consistency across key business systems—especially Pronto. Your work will directly support store efficiency, compliance, and profitability.

Reporting to the Commercial Manager Retail Governance, you’ll also contribute to the development of best practice SOPs, deliver finance training programs, and work closely with internal stakeholders to drive continuous improvement across the business. Interstate travel will be required to provide onsite support where needed.

What You’ll Do

• Develop, review and maintain Standard Operating Procedures (SOPs) and user guides for finance and admin functions within the Pronto system
• Deliver Pronto training for new and existing store staff with a focus on financial operations and best practices
• Provide day-to-day support and guidance to store finance teams across areas such as:
• Accounts Payable & Receivable
• Banking and reconciliations
• Payroll processes
• GST, BAS and other compliance obligations
• P&L and balance sheet reconciliations
• Cash flow forecasting and management
• Assist with the onboarding of new stores and support transition processes Work with store owners on broader operational topics such as:
• Stocktake and inventory accuracy
• Budget setting and forecasting in Pronto
• Managing unrecorded or missing stock
• Coordinate and lead workshops focused on financial compliance and continuous improvement
• Maintain and analyse store performance data; provide reports using Excel and BI tools such as Power BI or Phocas
• Participate in system improvement initiatives and contribute to the ongoing development of Pronto functionality
• Collaborate with internal teams across finance, operations, systems and training to ensure consistent support and alignment
• Travel interstate as needed to support store operations and training delivery
  

Your Skills & Experience

• Bachelor’s degree in Accounting, Commerce or a related discipline
• Strong understanding of double-entry accounting, ledgers, financial reporting and compliance (GST, BAS, FBT, payroll)
• Practical experience in finance, accounting or admin support within a retail or operational setting
• High-level proficiency in Excel; experience using Pronto is highly regarded
• Excellent written and verbal communication skills with the ability to train, present, and support a variety of stakeholders
• Proven problem-solving and analytical skills with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced, hands-on environment
• A team player who’s adaptable, customer-focused, and committed to continuous improvement
  
  

Our operating model is one that respects and invests in our team and customers. We live by our values-

One Team, Own it & Get it Done, Customer First & Be the Difference!

All that is left to do is to click “Apply” to join the team! #CareersWithTheTotalPackage

Why You’ll Love Working With Us

• At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
• Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.
  
  

Life at Metcash

• Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!
• Enjoy a 5th week of annual leave.
• Benefit from 2 well-being days and 1 volunteer day annually.
• An abundance of learning, development, and career growth opportunities.
• 12 weeks of gender-neutral paid parental leave for primary carers.
• Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.
• Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.
• Gold accreditation by Mental Health Australia.
• Incredible value discounts and perks through our team member app, “Our Local”.
  
  

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Equity, an accredited Flex Ready workplace, and a Gold Standard Mental Health First Aid skilled workplace.

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.