Reverse Logistics Operations Manager
JB Hi-Fi
Date: 20 hours ago
City: Truganina, Victoria
Contract type: Full time
Company Description
The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.
Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial.
JB Hi-Fi Group is the perfect place to power your career, and we’re excited to hear from you.
Why join JB Hi-Fi Group?
As the Reverse Logistics Operations Manager you will be responsible for coordinating the Reverse Logistics operation for both JBH & TGG, performed by a 3rd party provider, and working closely with the Reverse Logistics providers, JB Hi-Fi stores and Buying, Inventory & Finance Teams to ensure optimised outcomes (financial, inventory).
Responsibilities of this role include, but are not limited to:
To be successful in this role, you will need:
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
To Be Successful In This Role, You Will Need
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.
Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial.
JB Hi-Fi Group is the perfect place to power your career, and we’re excited to hear from you.
Why join JB Hi-Fi Group?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
- Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
As the Reverse Logistics Operations Manager you will be responsible for coordinating the Reverse Logistics operation for both JBH & TGG, performed by a 3rd party provider, and working closely with the Reverse Logistics providers, JB Hi-Fi stores and Buying, Inventory & Finance Teams to ensure optimised outcomes (financial, inventory).
Responsibilities of this role include, but are not limited to:
- Planning & aligning with stores and 3rd party to ensure compliance with process and policies in regard to the transport of returns from each store via the 3rd party freight providers to the 3rd party warehouse, reporting off non-compliance (COR, damaged product, packaging standards, goods labelling, etc.)
- Be accountable for reporting, managing and establishing initiatives to minimise missing in transit goods to avoid loss to the JB Hi Fi Group
- Planning with buyers, stores and Reverse Logistics provider in respect of stock take related activities (including GVR routines, book to book reconciliation, cut-off dates, etc.)
- Liaise & input with the Supplier Returns Manager, 2nd Life Manager & HDC returns Manager re improvement opportunities for return goods processing (as relevant)
- Monitor, report & influence operational expenditure
- The management of both JB Hi-Fi Team Members, 3rd Party Coordination and stakeholder management
To be successful in this role, you will need:
- Retail based experience, ideally in Consumer Electronics
- Well-developed understanding of Reverse Logistics
- Well-developed understanding of Retail Inventory systems
- Demonstrated experience in data analytics/reporting
- 2+ years of managerial experience (managing people)
- Possesses a working understanding of Australian Consumer Law
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
To Be Successful In This Role, You Will Need
- Retail based experience, ideally in Consumer Electronics
- Well-developed understanding of Reverse Logistics
- Well-developed understanding of Retail Inventory systems
- Demonstrated experience in data analytics/reporting
- 2+ years of managerial experience (managing people)
- Possesses a working understanding of Australian Consumer Law
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
See more jobs in Truganina, Victoria