Customer Advisor - Benalla

• Branch role in Benalla - 12 month fixed term contract
• Be supported to grow your career at NAB
• Learning is a daily part of the job
• Work in a collaborative and inclusive team environment
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Customer Advisor, you will join our retail team who focus on moving with speed while creating exceptional and tailored customer experiences.

In this role, you will:

• Support our Benalla branch by being the first point of contact for our customers
• Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and unique customer service experience every step of the way
• Assist our customers with account opening, unsecured Lending and banking transactions
• Ensure all customer details are accurate and up to date
• Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertake ongoing training and development to enhance your career development
  
  

What you’ll bring:

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• Proven experience in face to face customer service will be highly regarded
  
  

The Hours

All candidates must be available 5 days per week to work the following hours:

Monday - Thursday 9am - 4:30pm and Friday 9am - 5:30pm.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.