Project Manager

About Walr:

Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.

As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech and Best Workplace in Wellbeing titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

About The Role:

At Walr, the role of the Project Manager plays a pivotal role in the planning, execution, and successful delivery of Full-Service Projects for our clients. We’re looking for someone who thrives on ownership, excels in fast-paced environments, and enjoys collaborating directly with clients - someone who is empowered to make decisions that drive exceptional client satisfaction.

We are looking for an effective communicator with strong knowledge about the whole life cycle of projects from questionnaire logic, feasibility of audiences, data collection, through to project delivery against commercial targets.

Key Responsibilities:

• Manage, coordinate and oversee, both internally and externally, and take full ownership and responsibility of all elements of high complexity projects
• Independently lead management of projects end to end; kick off, fieldwork management, quality control, internal and external parties' liaison, through to data delivery to client
• Ensuring client project needs are met, if not exceeded
• Demonstrate strong knowledge and understanding of questionnaire design, logic and the general data collection cycle enabling you to provide consultancy to clients
• Manage multiple workloads and priorities successfully, by planning and prioritizing projects, working well under pressure, and taking full ownership of own projects
• Liaise successfully and coordinate with internal teams/external partners to plan and deliver timely and efficiently.
• Ensure high quality project delivery within adherence of applicable standards
• Can adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Control project budgets with view to maximize profitability, without compromising quality, and process invoices within a timely fashion.
• Support, delegate to and train other team members
• Able to support clients in Walr technology products
• Providing bidding support and recommendations to the account management team
• Completing, adhering to, and maintaining required company processes
• Able to proactively flag potential challenges and provide suggestive solutions
• Knows when to escalate challenges to line manager, in a timely fashion
• Demonstrate and represent a good understanding of Walr and the services it operates
  
  

Desired Experience:

• Ideally at 3+ years of experience in either research agency and/or panel/sample business
• Experience in online quantitative data collection
• Proven track record of project management in similar environment
• Highly strategic and consultative individual with an innate curiosity and passion for the new and the ability to explore additional research opportunities with client simultaneously
• Experience in scripting platforms such as Forsta or similar
• Solid understanding of data processing workflows and the full data collection lifecycle
• Experience working with global clients within fast-moving sector/s
• Sample, Research Services and Software experience as well as managing the research project lifecycle
• Confident communicator with clients via all channels; F2F/telephone/email
• Proficiency in basic computer software/tools, i.e. MS Office
• Good working knowledge of SPSS
• Excellent project management, communication, and administrative skills
  
  

Desired Skills & Attributes:

• Self-Awareness: Demonstrates an honest understanding of one's strengths and weaknesses, leveraging them to relate better to colleagues and contribute to a positive working environment. Self-awareness asks that one adopts a can-do attitude, embraces and learns from failure and seeks feedback for continual improvement.
• Strong Communication: An effective communicator, both written and verbally. Able to communicate technical terms in commonly understood language using concise, clear and appropriate language. Takes care to structure ideas clearly and persuasively.
• Time Management: Takes a methodical approach to daily work and is able to break down complex tasks into manageable segments. Remains flexible to re-prioritize to-dos based on level of importance and readily identifies possible stumbling blocks and proposes solutions.
• Client Relationship Management: Committed to customer excellence by responding to queries promptly, offering as much information as possible and providing products and services that customers value.
• Professional Maturity: Walr embraces diversity of experiences, backgrounds and thoughts. Professional maturity will be demonstrated in one's ability to consistently show respect for and incorporate various points of view, to consistently practice good business manners and self-regulate actions, reactions and behaviors appropriately in the workplace.
• Comfort with Ambiguity: In our fast-paced environment, no two days are alike and change is a constant. This person must show comfort in ambiguity and the ability to make the more appropriate decision based on logical reasoning and careful analysis of the data-at-hand.
• Commercial Mindset: You take a macro-view to your work and understand how your role contributes to the bottom line of the business. You have informed opinions on factors that affect its profitability or market share, and you understand its competitors and customers.
  
  

What We Value:

• We Delight through Dedication: We go above and beyond for our clients, committed to delivering best in class service. We choose consistently to act in the best interests of our clients – with integrity, honesty and fairness – to delight through dedication.
• We Lead with Trust: We approach our work with a data driven mindset, balanced by an acknowledgement that we are all human, first. As our company continues to grow, we don’t lose sight of what’s most important — our people. We default to open, choose respect, and show comfort with candor knowing that doing so fosters an environment where people can be their best selves.
• We Revel in Innovation: We aren’t afraid to take informed risks, learn from mistakes and act with purpose to build the future. Through continual innovation, we deliver new solutions for our clients and elevate expectations — both within our business and throughout our industry.
• We Celebrate as A Team: Walr is a globally distributed team that equally emphasizes individual accountability and collective success. We take the time to value others’ contributions and invest in growth by prioritizing Learning & Development and celebrating milestones during Monthly Group Meetings. Prioritizing inclusivity and leaving egos behind, we see that the whole is truly greater than the sum of its parts.
• We Are Empowered to Act Like Owners: Regardless of background, tenure or title, all employees are empowered to be ambitious, act courageously and be accountable for their actions, in pursuit of the future of Walr.