Applications Support Analyst

About the Role

We are seeking an Applications Support Analyst to join our highly collaborative and skilled national IT team on a full-time basis. Your primary responsibility will be to deliver innovative solutions that enhance business systems and processes. By leveraging technology, you will aim to boost productivity and improve output reporting.

Key responsibilities:

• Support the development, maintenance, and ongoing management of the firm's core Practice Management Systems including Elite3E, and NetDocuments (Document Management System).
• Investigate and resolve application functionality issues, providing support and troubleshooting as needed.
• Resolve technical issues and identify necessary modifications to existing applications to meet evolving user requirements.
• Analyse data to identify integrity issues within existing and proposed systems and implement effective solutions.
• Assist in the creation of system design and functional specifications for projects.

This role is based in our Dandenong office with flexibility to work from our Melbourne CBD office as necessary.

About You

You are a motivated individual with a Bachelor of Science or a similar tertiary qualification. You have well-developed analytical and problem-solving skills, and your excellent communication abilities enable you to effectively convey ideas without resorting to "tech speak."

Having worked in a similar role within a professional services environment, you bring:

• Experience with Legal Practice Management Systems such as Elite3E and NetDocuments, or similar.
• A solid understanding of data processing, hardware platforms, and enterprise software applications.
• A strong background in database design, Microsoft SQL, and Microsoft Power Platform.

Our Firm

Macpherson Kelley is a national Commercial law firm that thinks differently. Our people possess a rare combination of commercial acumen, legal ingenuity, and human insight. That’s why we treat each client’s business as if it’s our own, delivering intelligent recommendations they can act on.

With offices in Brisbane, Dandenong, Melbourne and Sydney, as well as international connections through our Pacific Legal Network, Multilaw and PrivacyRules partners, our lawyers collaborate across practice areas and borders to take care of any legal issues faced by our clients.

Our People Promise

The best thing about Macpherson Kelley is its people. Really good people and talented lawyers, in an inclusive, high performing and positive workplace culture achieve great things. We are flexible and outcome focused in how we work, so you can get on with the job. Together, we believe in better and are ambitious for growth, and we understand that growth comes from leveraging all business and learning opportunities, many of which are delivered through our practical and commercially focused Macpherson Kelley Business School.

Our benefits include mentoring programs, additional leave options, and generous parental leave policies. Learn more about building your career with us at www.mk.com.au/careers.