Workforce Optimisation Lead

• Newly created leadership role
• Meaningful impact – directly optimise the workforce capacity supporting people living with disability
• Work closely with practice leaders, managers, and support teams
• Leading not for profit organisation
  
  

Who are we looking for?

We’re excited to welcome a Workforce Optimisation Lead to help shape this newly created role, which is designed to strengthen how we plan, resource, and deliver supports across our Supported Community Living services. This is a pivotal position for someone with strong workforce planning expertise and a solid understanding of NDIS frameworks. In this role, you’ll lead a team and work closely with managers and practice leaders to ensure our rostering is efficient, accurate, and tailored to meet the needs of the people we support, and aligns with available funding.

What can you expect to be doing?

• Lead and support the SCL rostering team to ensure workforce rosters are timely, efficient, and aligned to customer needs.
• Collaborate closely with Practice Leaders and Operations Managers to develop and maintain Service Agreements and Rosters of Care.
• Interpret NDIS plans, generate accurate service quotes, and engage with customers, families, and guardians to explain and finalise service agreements.
• Work cross-functionally with our Finance and Business Support teams to ensure rosters are financially sustainable and support optimal staff utilisation.
• Drive continuous improvement across rostering and service agreement processes, reducing reliance on agency staff and enhancing service continuity.
• Ensure our workforce strategies reflect person-centred, culturally responsive practices that uphold the voices and needs of our customers.
  
  

What do you need to bring?

• Certificate III in Business Administration or a similar qualification (desirable).
• Experience in workforce rostering and optimisation, ideally within the NDIS or community services sector.
• Deep understanding of NDIS plans, Service Agreements, and the ability to translate these into actionable, sustainable staffing models.
• Strong leadership and communication skills, with the ability to mentor a team and collaborate across functions.
• Confidence in working with families and guardians to explain supports and negotiate service arrangements.
• Attention to detail, with strong planning, systems, and documentation skills.
• A collaborative, solution-focused approach and a passion for improving outcomes for people living with disability.
  
  

What We Offer

• Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
• Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more.
• Employee Assistance Program: Get confidential support for you and your family.
• Team culture: Join a diverse and supportive team focused on improving lives through collaborative efforts.
• Salary Continuance: Income protection if you are in a permanent or fixed-term contract with at least 12 months remaining after probation.
  
  

Who is AnglicareSA?

AnglicareSA, South Australia's leading social services provider, empowers over 60,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

How To Apply

Please click on 'Apply' and submit your application.

We are assessing applications as they come in, so don't hesitate and apply now! All you need is your resume.

For more information, please contact Angela, Recruitment Business Partner at [email protected].

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.