Ecommerce Manager

Job Description: Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces Pattern is expanding and we are looking for an experienced Ecommerce Manager to join our Australia team to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. In this role, you will own the relationship and financial performance of a portfolio of global brands managing their performance across marketplaces You will support the Associate Director with defining and implementing the growth and profitability plan for your portfolio of brands by working cross-functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also lead cross-functional projects to implement processes to scale the organization You will be a strategic and commercial ecommerce professional who can engage partners and internal stakeholders towards a common goal. You will have a growth mindset and love navigating the challenges of working in fast changing landscapes This is a full-time role and will work a hybrid schedule based in Melbourne, Australia Frequently Asked Questions What is a day in the life of an Ecommerce Manager?

• Drive revenue growth across Amazon and other marketplaces using a data-led approach, delivering against budget through smart planning, seasonal activity, NPD launches, and high-performing ad campaigns
• Build and execute strategic joint business plans with brand partners to grow share and deliver mutually beneficial outcomes
• Deliver best-in-class marketplace execution, including SEO-optimised content, A+ pages, localised copy, and targeted advertising
• Analyse performance regularly across multiple data sources to identify opportunities, address issues, and drive continuous optimisation
• Manage inventory and demand planning to ensure strong in-stock positions and sales continuity
• Act as the main point of contact for your client portfolio, building strong relationships and clearly communicating progress, risks, and results
• Lead multiple projects simultaneously, using strong project management skills to deliver work on time and to a high standard
• Prioritise effectively across brands and tasks, focusing on activities with the greatest commercial impact
• Solve problems proactively – whether operational, strategic or technical – using initiative, resourcefulness and collaboration
• Continuously improve how we work, identifying ways to streamline, automate and scale account management processes.

What will I need to thrive in this role?

• Demonstrated success in managing an eCommerce business
• 2-3 years’ experience in an eCommerce or digital marketing role
• Amazon marketplace experience highly regarded, but not essential
• Bachelor’s degree with solid academic performance (Distinction or equivalent GPA)
• Strong skills in Excel and/or Google Sheets – confident in working with formulas, pivot tables, and data analysis
• Confident presenter with the ability to distil complex ideas into clear, compelling updates and recommendations
• Creative thinker and proactive problem solver
• Highly organised and disciplined with excellent attention to detail
• Comfortable working in a fast-paced environment with shifting priorities
• Adaptable, curious, and willing to learn on the fly

What does high performance look like?

• You follow through with all assignments in a timely manner
• You give 100% to all tasks and projects you are given
• You will take full ownership of your projects and follow through to completion

What is the team like? You will work with the other Ecommerce Managers and be supervised by the Associate Director. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members Sounds great! What’s the company culture? We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners

What is the hiring process?

• Initial screening call
• Virtual interview with Hiring Manager
• Completion of a task/project
• Virtual / in person task presentation and subsequent interview with Hiring Manager & Peer
• Virtual / in person interview with another team member
• Virtual interview with General Manager
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Discuss professional accomplishments with specific data to quantify examples
• Provide insights on how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Share experience on any side projects related to data and analytics

Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Competitive Pay
• Company issued stock grant (restricted stock units)
• 5 weeks annual leave
• 3-month parental leave
• 2 weeks supporting partner leave
• Smart Casual Dress Code

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.