Member Services Consultant

Member Services Representative – Be the Voice of Support for Superannuation & Retirement!

Are you passionate about delivering high-quality customer service? Do you thrive in a fast-paced environment where every interaction makes a difference? If so, we want you to be the first point of contact for members navigating their superannuation and retirement needs!

Why Join Us?

As a Member Services Representative (Customer Service) , you’ll be the trusted guide for our members, offering clear, professional, and customer-focused support across a variety of channels, including inbound and outbound calls, emails, and even Click to Chat. You'll go beyond the initial enquiry to explore members’ needs, offering valuable solutions that enhance their superannuation experience.

Your Role:

• Deliver Outstanding Service – Handle inbound and outbound calls, emails, and chat interactions with professionalism and efficiency.
• Solve Problems & Add Value – Anticipate member needs, take ownership of first-call resolutions, and offer tailored solutions (without providing financial advice).
• Stay Ahead of the Game – Continuously develop your superannuation knowledge, fund products, and administration functions.
• Grow & Collaborate – Be a proactive team player, contribute to shared goals, and engage in training opportunities.
• Adapt & Thrive – Take on challenges with flexibility, adjusting shifts to meet operational demands and embracing growth in our Click to Chat service.

What You Bring:

• Strong communication skills with a pleasant phone manner.
• A genuine passion for customer service.
• The ability to problem-solve and think on your feet.
• Experience in a contact centre or a similar role handling complex inquiries.
• A keen eye for detail, accuracy, and meeting KPIs.
• A proactive approach to learning and professional development.
• Industry experience in financial services or superannuation (desirable but not essential).
• ASFA qualifications or equivalent are highly regarded.

This is more than a job—it’s an opportunity to shape member experiences and make a real impact. If you're ready to bring your expertise, enthusiasm, and customer-first attitude, we’d love to hear from you!

Apply now and be the friendly voice that members trust!

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.