Team Leader, Credit Assessment

Meet Athena, the Home Loan Wrecker

Athena Home Loans burst into the industry in 2019 to shake things up and change home loans for good.

We're reimagining home loans and showing Australia there's a lender on their side. Home loans are all we do. We continue to rewrite the rules of home lending, creating tools, products and policy that put the power back in our customers' hands. Athena has been recognised amongst multiple consumer lending and industry awards including Canstar Outstanding Value and Innovation Excellence awards, RateCity and Mozo awards, and Fintech Lender of the year and made AFR Boss best places to work list.

We place the power of independence in our customers’ hands and in yours. At Athena, you shape the pace and the place shapes you. Can-do and will-do, every person makes a big difference. Released from traditional hierarchy and norms, you’re free to be the person you know you are and want to be. Athena adds layers to your learning, not layers of bureaucracy, so you can do what you do best.

If you’re looking to shake things up and make a difference in a diverse, unified team with no elbows, we’d love to hear from you.

Who we are looking for

We’re looking for an inspiring and driven leader to take charge of our Credit Assessment Team at Athena. You’ll be someone who thrives in a fast-paced environment and knows how to build a high-performing culture where quality, speed and service excellence go hand-in-hand. With strong people leadership skills, you’ll coach and support your team to consistently deliver first-class credit decisions and seamless broker and customer experiences.

As the Credit Manager you will be responsible for leading a high performing credit assessment team at Athena. The key deliverables of this role are:

• People Leadership:
  • Creating a high-performance culture
  • Coaching team members to achieve outstanding results
  • Running effective team meetings – daily buzz, 1-on-1’s etc
  • Career Development and ongoing training plans
  • Performance Management through setting clear expectations and measuring outputs.
• Performance of quality and turn-around times
  • Lead the credit team to deliver great 1st time decisions and quality outcomes
  • Lead the credit team to deliver great turn-around times to brokers and customers
  • Using robust operational management, performance management and workforce planning to ensure great outcomes every day
• Outstanding Customer and Broker Service
  • Coach your team, and set them up for success to deliver world class operational service
  • Measure the team to ensure that every customer interaction is a great experience
  • Articulate the Athena policy and appetite to brokers and openly workshop alternative outcomes when possible
• Change Management
  • Ensuring you are across change and effectively communicating that to your team
  • Representing your team in process change meetings
  • Contributing innovative ideas to help Athena continually evolve
• Stakeholder Management
  • Build and maintain outstanding relationships with key stakeholders both within the Risk Team and wider Athena business
  Foster great relationships with our key sales teams and collaborate with them to achieve great customer outcomes

Experience:

• Minimum 2 years of experience as a people leader, with a proven ability to coach, develop and inspire a high-performing team
• Strong background in credit assessment or credit risk within home lending space
• Demonstrated experience in operational performance management — including setting and monitoring KPIs, planning and driving efficiency
• Ability to deliver outstanding broker and customer experience
• Ability to interpret and communicate credit policy and appetite and collaborate with brokers to explore alternative solutions
• Comfortable navigating and leading change — effectively communicating updates and helping teams adapt to evolving processes and priorities
• Skilled in building strong cross-functional relationships
Adaptable and hands-on, with experience working in a fast-paced, high-growth or scale-up environment

Benefits & Perks

• Inclusive, Flexible and casual working environment
• Hybrid working with HQ Anchor Days in award winning office space
• Wellbeing program to support your physical, mental, social and financial health
• Perks program with access to discounts to every day expenses
Fantastic team culture with monthly events
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You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team. Be great, be you, play nice.

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.

Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.