IT Service Desk Analyst
Icon Group
Date: 23 hours ago
City: Brisbane, Queensland
Contract type: Full time
Information Technology Brisbane Full Time Icon Group
Join our evolving and focused IT Service Desk team based at our head office in South Brisbane. Reporting to the IT Service Desk Team Leader, you will provide level one IT Service Desk support for all divisions of our organisation.
This is an amazing chance to gain hands-on experience in a fast-paced and growing organisation. Our IT Service Desk Analysts gain rich experience providing clear pathways for progression towards a fulfilling career in IT.
Who are we looking for? Our ideal new team member has experience in an IT Service Desk environment. You will bring a “tech savvy” skillset and an ability to communicate and problem solve in partnership with our employees who have varying technical capabilities.
About Us
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Hong Kong, England and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.
With more than 3,700 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.
At Icon, you’ll play a key part by:
Our team makes us who we are, they shape our impact and drive our success. So, it’s important we hire people who believe in what we stand for. We asked our people what it takes to succeed and love life at Icon Group. Here’s what they said:
Please visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Join our evolving and focused IT Service Desk team based at our head office in South Brisbane. Reporting to the IT Service Desk Team Leader, you will provide level one IT Service Desk support for all divisions of our organisation.
This is an amazing chance to gain hands-on experience in a fast-paced and growing organisation. Our IT Service Desk Analysts gain rich experience providing clear pathways for progression towards a fulfilling career in IT.
Who are we looking for? Our ideal new team member has experience in an IT Service Desk environment. You will bring a “tech savvy” skillset and an ability to communicate and problem solve in partnership with our employees who have varying technical capabilities.
About Us
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Hong Kong, England and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.
With more than 3,700 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.
At Icon, you’ll play a key part by:
- Providing first contact and support for incoming incidents and service requests received via telephone, web portal, email and walk-up ensuring courteous, timely, and effective resolution for end-users
- Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware configuration, delivery of end user devices, or other fixes as determined
- Escalating incidents and requests with accurate documentation to our level two support teams
- Maintaining articles in the IT Service Desk Knowledgebase
- Actively contributing in a team environment and identifying opportunities for continual improvement
- Demonstrated experience working in a similar role, with knowledge of common end user devices, software and applications used within a corporate environment
- You can show an ability to logically troubleshoot with a proactive attitude towards identifying issues and resolution
- You’ll understand the importance of being organised, have a keen eye for detail and have excellent service and support skills
- With your positive communication skills, you’ll be eager to build strong working relationships
Our team makes us who we are, they shape our impact and drive our success. So, it’s important we hire people who believe in what we stand for. We asked our people what it takes to succeed and love life at Icon Group. Here’s what they said:
- You’ll truly want to work together towards our ambitious vision and goals
- You’ll embrace and enjoy pace, progress, and change – we rarely sit still for long
- You’ll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities
Please visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
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