IT Support Engineer

Who is Alliance Airlines?

Alliance Airlines is Australia's leading fly in fly out aviation provider, serving mining, energy and government sectors. With over 1,600 staff, Alliance is unique in owning its entire fleet. Alliance is a leader in the 100-seat jet market, with over 76 aircraft in operation and annual revenues exceeding $600 million. Alliance holds top industry certifications including the International Air Transport Association’s Operational Safety Audit and is a GOLD Status Basic Aviation Risk Standard (BARS) compliant operator. ASX listed and delivering world-class performance, we have operational bases in Brisbane, Rockhampton, Townsville, Cairns, Darwin, Perth and Adelaide.

What's the role on offer?

We’re looking for an experienced and proactive IT Support Engineer to join our growing Technology team, based in either Brisbane or Rockhampton. Reporting to the IT Support Manager, this is a full-time position that will see you working at the frontline of our IT operations, delivering outstanding technical support to our staff across multiple sites and environments.

As the IT Support Engineer, you will be responsible for providing prompt and courteous level 1 to 3 technical support, managing a wide range of devices, platforms, and systems, and ensuring operational excellence in line with ITIL Service Methodology and Alliance Group policies. This role also includes asset lifecycle management, system administration, and contribution to strategic IT improvements.

Your responsibilities will include but are not limited to:

• Providing L1–L3 IT support (remote and in-person) for all user devices and systems.
• Managing ticket lifecycle with timely updates, prioritisation, and resolution.
• Supporting onboarding/offboarding processes and managing IT assets.
• Troubleshooting Exchange/O365 environments, Azure AD sync, and cloud platforms.
• Building SOE images, deploying updates, and managing MDM solutions.
• Administering IT assets and ensuring compliance with licensing and security standards.
• Participating in problem, risk, and threat management initiatives.
• Responding to incidents in line with SLAs and supporting out-of-hours critical incidents.
• Contributing to documentation, reporting, training, and continuous improvement efforts.
• Assisting with procurement, lifecycle refreshes, and stakeholder engagement.
  
  

What’s in it for me?

• Novated Leasing for Employees – This enables you to bundle all your car running costs into one regular ongoing tax effective payment! Get more money in your back pocket!
• Salary Packaging – Another option to get more money into your back pocket!
• Discounted Qantas Club memberships!
• Discounted tickets to REDS (QRU) Games and merchandise!
• Discounted Hotels, Tours and Cruises - Qualify for discounts on just about every type of vacation you can imagine!
  
  

Who we are looking for:

Our ideal candidate will bring technical expertise and a proactive mindset to support the ongoing success of our IT operations. You will be experienced, customer-focused, and thrive in a dynamic, fast-paced environment. We’re looking for someone with:

• Strong technical knowledge across Microsoft environments, including Active Directory, Group Policy, Office 365, and Azure.
• Demonstrated experience providing Level 1–3 IT support within an enterprise setting, both remotely and face-to-face.
• Experience managing end user devices, asset lifecycle, and mobile device management platforms (e.g. AirWatch).
• Proven ability to troubleshoot complex hardware, software, and networking issues methodically and efficiently.
• Excellent communication and interpersonal skills with a customer service orientation.
• Self-motivated and adaptable with the ability to manage competing priorities, projects, and support incidents.
  
  

Does this sound like you?

If the sound of this role excites you and you have the skills, we're looking for we'd love to hear from you. Hit that Apply button and Ash will speak to you shortly.

At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.

We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.