Associate, GTS Client Service
Westpac Institutional Bank
Date: 1 day ago
City: Canberra, Australian Capital Territory
Contract type: Full time
Job Description
Create your best future and join Westpac as an Associate, GTS Client Services
What’s the role?
As an Associate in the GTS Client Services team, you will be the go-to person for our clients, ensuring they get top-notch service and support, handling everything from resolving queries to collaborating with internal teams to ensure successful outcomes. You'll act as the primary contact for escalations and complex matters for a portfolio of approximate 50 customers, ensuring timely and competent responses. You will also contribute to process improvements and support clients outside your portfolio when needed. This is a permanent role based in beautiful Canberra where the quality of life is high, marked by its safe environment, excellent education system, and abundance of green spaces.
Outdoor living in Canberra is a delight for nature enthusiasts, with extensive bike paths, lots of green spaces, a great balance of urban amenities and natural beauty, with cultural attractions. With ease of commuting, a strong sense of community connection and peaceful lifestyle, Canberra makes a compelling destination for considering a move!
What do I need?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
Create your best future and join Westpac as an Associate, GTS Client Services
What’s the role?
As an Associate in the GTS Client Services team, you will be the go-to person for our clients, ensuring they get top-notch service and support, handling everything from resolving queries to collaborating with internal teams to ensure successful outcomes. You'll act as the primary contact for escalations and complex matters for a portfolio of approximate 50 customers, ensuring timely and competent responses. You will also contribute to process improvements and support clients outside your portfolio when needed. This is a permanent role based in beautiful Canberra where the quality of life is high, marked by its safe environment, excellent education system, and abundance of green spaces.
Outdoor living in Canberra is a delight for nature enthusiasts, with extensive bike paths, lots of green spaces, a great balance of urban amenities and natural beauty, with cultural attractions. With ease of commuting, a strong sense of community connection and peaceful lifestyle, Canberra makes a compelling destination for considering a move!
What do I need?
- An understanding of corporate credit, loan structuring and documentation for corporate or institutional customers.
- Proven origination and pitch management experience.
- Problem-solving skills to handle client queries efficiently.
- An outcome driven mindset and a proactive approach to anticipate and address client needs.
- Great communication skills to liaise with clients and internal teams.
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
- Three days in the office, with Monday being an anchor day to connect and socialise with the small team in the office.
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .