Customer Service Officer
Bunnings
Date: 1 day ago
City: Perth, Western Australia
Contract type: Full time
Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
As a trusted partner, you'll deliver quick, accurate quotes to support our account management teams. You'll provide top-notch customer service and advice, ensuring accurate order entry, pricing, and product information. By working with our CRM system, you'll keep everything streamlined and efficient. With a continuous improvement mindset, you'll listen to and act on customer feedback to enhance relationships and retention. Be part of a team that's empowered to excel and have a red-hot go!
As a Customer Service Officer, You Will
As a Customer Service Officer, you will be a highly driven individual with a passion for Best Experience. You will have previous experience using COS and possess excellent communication skills and an ability to problem solve. You must be able to wear many hats, have excellent time management and understand KPI’s and exceeding customer expectations.
If this sounds like the role you have been looking for or you need further information get in touch today or Click Apply Now attaching your CV and Cover Letter.
You'll Additionally Need
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at [email protected] and a member of the team will be in touch.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
What’s in it for you when you’re part of our team:
- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
As a trusted partner, you'll deliver quick, accurate quotes to support our account management teams. You'll provide top-notch customer service and advice, ensuring accurate order entry, pricing, and product information. By working with our CRM system, you'll keep everything streamlined and efficient. With a continuous improvement mindset, you'll listen to and act on customer feedback to enhance relationships and retention. Be part of a team that's empowered to excel and have a red-hot go!
As a Customer Service Officer, You Will
- Process Purchase Orders for our Clients
- Provide quotes
- Manage Incoming / outgoing communication - Emails and calls
- Assist with Inventory checking
- Be the conduit between our customer service teams & order fulfilment sites
- Build great strong relationships with all Internal stakeholders
- Support accurate orders for our account management teams
- Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
- Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base
As a Customer Service Officer, you will be a highly driven individual with a passion for Best Experience. You will have previous experience using COS and possess excellent communication skills and an ability to problem solve. You must be able to wear many hats, have excellent time management and understand KPI’s and exceeding customer expectations.
If this sounds like the role you have been looking for or you need further information get in touch today or Click Apply Now attaching your CV and Cover Letter.
You'll Additionally Need
- Electronic filing experience would be ideal
- Strong Planning & organisational skills
- Ability to prioritise & Manage time Effectively
- Attention to detail
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at [email protected] and a member of the team will be in touch.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
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