Customer Happiness Officer (3 days per week)
Showpo
Date: 1 day ago
City: Lidcombe, New South Wales
Contract type: Part time
About Us:
Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.
Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.
About Us:
Showpo is the Australian owned, global, social media led e-commerce brand, redefining fashion retail for the new generation.
With humble beginnings, Showpo was established in Sydney in 2010 from our Founder & CEO's garage. Forward to now, we have disrupted the traditional retail model and are a global fashion destination.
We pride ourselves on empowering women and being one of Australia's largest and most successful social media brands.
The Role:
An amazing opportunity has arisen to join our Customer Happiness team as our new Customer Happiness Officer! This is a dynamic role where you will be working directly with our amazing Showpo customers via chat, social media, email and phone in a hybrid work environment from our Chullora warehouse (featuring basketball/volleyball court) and from home.
This role is 3 days per week (Monday, Friday and a third day of your choice)
Key Responsibilities
At Showpo we are committed to fostering an environment where everyone can belong and be their authentic selves. We strive to craft a culture that reflects the diversity of our customer, where our differences make us stronger and help us become better humans. We celebrate our people and support them, ensuring we’re a workplace welcoming to all, where everyone can bring their whole selves to work. We are on a journey and sometimes might make mistakes, but we are committed to learning, growing and backing up these words with positive action.
Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.
Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.
About Us:
Showpo is the Australian owned, global, social media led e-commerce brand, redefining fashion retail for the new generation.
With humble beginnings, Showpo was established in Sydney in 2010 from our Founder & CEO's garage. Forward to now, we have disrupted the traditional retail model and are a global fashion destination.
We pride ourselves on empowering women and being one of Australia's largest and most successful social media brands.
The Role:
An amazing opportunity has arisen to join our Customer Happiness team as our new Customer Happiness Officer! This is a dynamic role where you will be working directly with our amazing Showpo customers via chat, social media, email and phone in a hybrid work environment from our Chullora warehouse (featuring basketball/volleyball court) and from home.
This role is 3 days per week (Monday, Friday and a third day of your choice)
Key Responsibilities
- Ensure customer enquiries are dealt with in a timely manner
- Handling customer enquiries primarily by phone, with email, chat and social media enquiries
- Maintain high level of customer satisfaction rate across all channels
- Following up high risk orders with customers
- Maintain multiple channels for customer communication: email, social media and website
- Handle customer returns and ensure they are processed in timely manner
- Continued development and improvement of customer service
- Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
- Experience in delivering awesome customer experience results
- Exceptional English written and verbal communication skills
- You can talk the lingo and embrace the Showpo team's communication style
- Adaptable, flexible and able to work autonomously and unsupervised
- Typing speed > 60 words per minute
- Ability to work with our offshore team
- Going above and beyond for the customer
- Live for fashion? You’ll love working for Australia’s largest social media fashion brand that was founded locally and is expanding globally. The list is growing, but here are some of the things you will enjoy:
- Our embedded culture of Think Big, Get S**t Done and Have Fun gives everyone the ability to make a massive impact across the entire organisation. We are a fun team with a high-growth hustle
- Flexible working environment
- Huge staff discounts across Showpo and our Brands
- Look after your mental health with our EAP
- Financial perks through Commbank Workplace Banking
- Company wide I S**t Rainbow Awards - Reward & Recognition Program - come and celebrate your colleagues with bubbles every Friday!
At Showpo we are committed to fostering an environment where everyone can belong and be their authentic selves. We strive to craft a culture that reflects the diversity of our customer, where our differences make us stronger and help us become better humans. We celebrate our people and support them, ensuring we’re a workplace welcoming to all, where everyone can bring their whole selves to work. We are on a journey and sometimes might make mistakes, but we are committed to learning, growing and backing up these words with positive action.
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