Software Support Specialist - ANZ

Elekta


Date: 23 hours ago
City: Sydney, New South Wales
Contract type: Full time
Sydney (remote), Australia

RESPONSIBILITIES

  • Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers.
  • Maintain knowledge of current and past Elekta Software products
  • Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
  • Excellent verbal and written communication skills
  • Provide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application.
  • Provide Technical/analytical skills relating to the software and its integration with Microsoft server/workstation operating systems Citrix and Cloud solutions.
  • Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
  • Participate actively in supporting and training new staff and others as required.
  • Work on “complex problems” where analysis of situations or data requires an in-depth evaluation of various factors.
  • Work with internal teams, including Applications and Escalations teams, to resolve customer issues.
  • Initiates and actively pursues projects (as required)
  • Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etc
  • HL7/ESI support and troubleshooting.
  • Other duties as assigned or requested.
  • Some travel is required to customer sites and conferences.

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES -

  • Bachelor’s Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics or IT-related fields
  • Minimum 3 years working in the Oncology Field within a Hospital or Cancer Centre setting
  • Strong verbal and written communication skills
  • Strong technical skills (PC/Network Computing and Operating Systems)
  • Strong presentation skills (ability to communicate effectively to a group)
  • Ability to effectively interact with customers (via phone and face-to-face)
  • Highly motivated, results-oriented and able to work independently
  • Strong Problem-Solving skills with the ability to work under pressure
  • Familiarity with the curriculum development process and educational methodology
  • Preferred experience with at least one of the following Elekta products: Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco) and Elekta Treatment Delivery Systems
  • Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Salesforce
  • Familiarity/experience with
    • Microsoft desktop and server operating systems
    • Microsoft SQL Server
    • Citrix and related infrastructure and administration
    • Cloud-based Solutions
    • HL7 messaging/ESI
  • Willingness to travel
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