Assistant HR Manager - People Operations (Fixed Term Contract)

Be a part of our Team!

We are looking for an experienced HR Professional with exposure to retail operations and employment law in Australia to support to the business in Oceania as an Assistant HR Manager for People Operations.

This is a Fixed Term contract, initially through to June 2026.

Reporting to our HR Operations Projects Manager this role will be leading the team in delivering efficient, trusted people services including complex and fundamental transactional activities. This position plays an instrumental role in providing the platform that enables other HR professionals to deliver the department’s support to achieve business objectives.

We are looking for a candidate who is passionate about their own professional growth and career development in luxury business, HR Operations and business partnering, who is willing to grow with us.

HOW WILL YOU MAKE AN IMPACT?

Standard Operating Processes (SOPs)

• Continuous review and improvement of processes and procedures in line with Richemont’s and Maisons’ strategies as well as local legislative, compliance requirements. Formalize and maintain policies and procedures in order to streamline operational effectiveness and ensure consistency across all areas of responsibility.
• Review internal staff rules and regulations and employment-related templates to ensure legal compliance in line with business strategies.
  
  

Payroll And Administrative Responsibilities

• Continuous maintenance of high-quality employee records, including employee’s employment documents.
• Maintain accurate data administration in internal HR system and all respective platforms.
• Prepare regular reports according to compliance standards.
• Supervise external vendor registration and invoice payment processing for HR Department.
• Work closely with Payroll to ensure correct administration of pay for people changes.
  
  

On/Off-boarding and support of employee life cycle

• Drive excellent execution of HR operational processes to provide exceptional employee experience from hiring and onboarding to exit.
• Lead the team to provide timely and efficient administration support for new joiners and off-boarding procedures for leavers.
• Monitor and evaluate effectiveness of on/off-boarding process and make recommendations to improve these processes where necessary.
• Take immediate actions to follow up on non-compliant cases.
• Work closely with external pre-employment screening services provider in order to guarantee smooth process management and support candidates when needed.
• Monitor new employee’s documents including appropriate working rights, maintain regular VEVO check for working visa holders.
• Supervise the preparation of welcome gifting process for new employees in Richemont Functions, ensure proper stock level of gift items.
  
  

HR “Customer Service”

• Manage the internal “HR Inboxes” by responding employee’s ad-hoc queries related to HR and Payroll for both Australia and New Zealand.
• Ensure that team follows up on all employee queries in a timely manner.
  
  

Compensations And Benefits

• Monitor the annual, off-cycle or ad-hoc salary review and yearly bonus process and ensure timely support is provided to HR Managers on administration and payment processes according to Richemont and Maisons’ guidelines and timeline standards.
• Support during the annual budget exercise and quarterly latest estimates by providing reports requested by stakeholders such as annual leave and long service leave accrual estimates.
• Ensure that annual leave purchase and approved time off in lieu records are administered properly on respective platforms.
• Ensure accurate administrative support of staff benefits.
• Support insurance renewal cycle as well as Workers compensation processes.
  
  

HR Compliance

• Ensure process compliance requirements, educate related HR, people managers or staff according to compliance standards.
• Take immediate actions to rectify and follow up on any non-compliant cases.
• Work closely with internal compliance team on quarterly compliance review and reports.
• Collaborate with internal and external audit teams regularly as well as additional third parties (e.g. Revenue NSW) on ad-hoc audit queries.
• Work closely with external wage compliance service provider and monitor reports.
  
  

HR Projects

• Take a lead position in managing HRIS and people operation-related projects such as system implementation or enhancements.
• Improve and enable operational efficiencies through automation and digitalization opportunities to increase added value for the organization.
• Collaborate with people operations and broader HR teams at regional level.
  
  

Others

• Respond to ad-hoc internal and external requests and manage additional scope-related tasks that are not listed in this job description.
• Drafts and publishes posts on internal communication channel, Viva Engage or Intranet about actual company events and/or information to all staff; Point of reference for regional and global IC activities, actively collaborates with APAC and Global Internal Communication teams.
  
  

Team management

• Manage a team of 1 to 2 employees.
• Define and communicate clear responsibility areas as well as objectives to team members.
• Provide regular and ongoing training, coaching and feedback for career development of the team.
• Retain team members by continuous job satisfaction through empowerment, increase of scope and responsibility.
  
  

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Degree qualified, at least 5 years of hands-on experience in People Operations in a management capacity.
• Solid knowledge of the full spectrum of People Operations standards incl. payroll, employment regulations, tax and further reporting obligations, HRIS systems etc.
• Competent experience and understanding of other HR functional areas such as grievance handling, disciplinary procedures and employee relations.
• Ability to balance planning and strategizing work by hands-on and practical application while being comfortable with making independent decisions, evaluating and managing conflicting priorities and meeting deadlines in a fast-paced and demanding business environment.
• Ability to build and manage authentic and effective relationships with internal and external stakeholders.
• Strong leadership skills to lead and coach team members at different skill levels.
  
  

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
  
  

YOUR JOURNEY WITH US

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
• If you are successful through the phone interview, you will be invited to attend an interview with our Assistant HR Manager – People Operations and Senior HR Manager to assess your fit for the role
• After this you will then have the opportunity to meet our local Head of HR
• The successful candidate will start their employment after satisfactory background checks have been completed.