Sales Support Coordinator

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 96219
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Sales Support Coordinator in Melbourne.

The Sales Support Coordinator role entails supporting the sales team in attaining the monthly as well as annual targets through RFQ support. Taking direct customer new business enquiries and network new business enquiries. This role is instrumental in assuring focused and productive communication with Sales team and also with new clients. The Sales Support Coordinator resolves all complex inquiries from the clients and ensures customer satisfaction. The Sales Support Coordinator is responsible for different kinds of administrative functions essential for everyday operation of the system and fulfillment of the company offers.

Your typical day at DSV:

• Support the sales team by preparing quotes, proposals, presentations, sales analysis and reports to help achieve sales targets.

• Create and update client rates in CargoWise One; manage customer organisations and myDSV logins.

• Respond to spot quote requests and coordinate with local procurement teams and overseas offices for competitive pricing.

• Analyse sales trends and performance data to improve quote turnaround, accuracy, and profitability.

• Assist with lead qualification, system data entry (CW1 & MS Office), and the implementation of new accounts in line with the company blueprint.

• Ensure all quotes and inquiries are handled promptly and in line with company policies and ethical standards.

• Monitor and manage sales-related expenses within budget guidelines.

About you:

• Minimum 3 years’ experience in an operational or customer service role within the freight forwarding industry.

• Strong knowledge of global logistics and end-to-end freight processes across air, sea, and road.

• Proven experience working with software solutions and navigating large, complex organisational structures.

• Solid understanding of sales processes, customer needs, and market dynamics.

• Confident communicator with strong interpersonal skills and a collaborative, team-oriented mindset.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.

Visit dsv.com