Fraud Analyst

Do you have a passion for conducting research and monitoring transactions to ensure smooth and secure payment operations?

If you answered YES, then Easygo has the next best opportunity for you!

What's in it for you?

Dive into the world of fraud prevention here at Easygo, with a curious mind and a vigilant eye. Joining us as a Fraud Analyst will bolster your career in this industry, where you’ll be an integral part of a rapidly growing Payments and Fraud department.

The Fraud team is one of three functions of Easygo’s Payments department. Specifically, in this role, we encourage ideas to be shared with the opportunity to take full ownership of projects. With the guidance of heavily experienced Payments and Fraud managers/leaders - who have worked in this industry for over a decade - you will have the chance to develop your skills, contribute to innovative solutions, and make a meaningful impact on Easygo's success while advancing your career in the dynamic world of Fraud Prevention.

Your role with us:

Reporting directly to the Payments and Fraud Manager, you will bring your expertise to play a critical role in examining the efficiency and security of Easygo’s online payment platforms. Through building reports, writing reviews, and analysing patterns and trends across our platform, your expertise will be essential for Easygo’s long-term future. You will also monitor transactions and make recommendations to the wider Payments & Fraud team to help optimise our fraud prevention strategies. The ideal candidate would be someone who showcases the ability to work in a dynamic environment.

If you possess critical thinking and problem-solving capabilities, as well as Stakeholder Management/Engagement proficiency, you will thrive in this role as you will communicate regularly with our internal departments and external 3rd party providers.

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

1) Develop Fraud Prevention Strategies

• Create and improve fraud detection strategies: Recommend and implement new fraud detection systems, strategies, and policies based on observed trends and emerging threats.
• Stay ahead of emerging fraud trends: Keep up with industry trends, new technologies, and fraud tactics to proactively identify risks.
• Monitor tools and systems: Regularly test and update fraud prevention tools to ensure they effectively protect the platform

2) Player Account Management

• Handle account disputes: Resolve player disputes and fraudulent claims, ensuring fair outcomes and maintaining customer trust.
• Blacklist suspicious accounts: Flag or ban accounts suspected of fraudulent activities or those that violate platform policies.
• Monitor and investigate suspicious activities: Regularly track user accounts, betting patterns, and transactions to identify potential fraudulent behaviour (e.g., money laundering, bonus abuse, account takeover).
• Analyse user behaviour: Use data analytics tools to detect irregularities or patterns that may suggest fraudulent activities.

3) Communication with Stakeholders

• Provide reports to management: Regularly update management on fraud-related issues and the status of ongoing investigations.
• Liaise with payment providers: Work with payment service providers to investigate and resolve payment fraud or chargeback issues.

4) Collaboration with Teams

• Work with other departments: Collaborate with Customer Support, Payment Operations, Marketing, Business Intelligence, Casino and Sportsbook departments to share insights and address emerging fraud threats.
• Provide training: Train new staff on fraud detection techniques and best practices to identify and mitigate fraud.

What you will bring:

• Strong analytical skills to identify fraud patterns and trends.
• Familiarity with fraud detection software and tools.
• Understanding of financial transactions, payment methods, and fraud tactics.
• Excellent attention to detail and a proactive mindset.
• Strong communication skills for collaboration with internal and external stakeholders.
• Ability to manage and prioritise multiple investigations at once.
• Ability to strategise and implement fraud systems on a global scale

Bonus points if you also have:

• Familiarity with the regulatory landscape of online payments and fraud in various regions
• Experience in Fraud Prevention, Chargeback Management, Gambling industry, E-commerce industry (Global), Online retail (Payments), Fintech or with PSPs (Payment Service Providers)
• Proficient with Google Suite (Drive, Spreadsheets, Docs) as well as Slack and Jira

Some of the perks of working for us:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform
• Paid volunteer day
• Full-time baristas who will make your daily coffee, tea, fresh juices and smoothies for FREE!
• FREE daily catered breakfast!
• Massage Wednesdays - we get professionals to do this!
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• 'Help Yourself' Cold Drinks Fridges and massive Snack Walls on every working level!