Assistant Front Office Manager
Hilton
Date: 1 day ago
City: Adelaide, South Australia
Contract type: Full time
Be part of something bigger at Hilton Adelaide, where leadership meets legendary hospitality.
We are seeking a dedicated and experienced Assistant Front Office Manager to support the day-to-day leadership and operational excellence of our Front Office. This hands-on role champions exceptional service, drives guest satisfaction, and upholds Hilton standards across a dynamic team that includes Front Desk, Concierge, Duty Management, and the Executive Floor.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.
What will I be doing?
As Assistant Front Office Manager, you'll lead by example in delivering warm, personalised, and proactive guest service. You’ll coach, mentor and empower your team while ensuring smooth and efficient front office operations at all times. Your key responsibilities will include:
We’re looking for a natural leader with a passion for hospitality and a keen eye for operational detail. You will ideally bring:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Be a part of Hilton Adelaide and help craft unforgettable dining experiences.
We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!
Work Locations
Hilton Adelaide
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
We are seeking a dedicated and experienced Assistant Front Office Manager to support the day-to-day leadership and operational excellence of our Front Office. This hands-on role champions exceptional service, drives guest satisfaction, and upholds Hilton standards across a dynamic team that includes Front Desk, Concierge, Duty Management, and the Executive Floor.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.
What will I be doing?
As Assistant Front Office Manager, you'll lead by example in delivering warm, personalised, and proactive guest service. You’ll coach, mentor and empower your team while ensuring smooth and efficient front office operations at all times. Your key responsibilities will include:
- Lead, support and develop the Front Office team, fostering a culture of ownership, teamwork, and guest-focused service.
- Be present and approachable in the lobby, engaging with guests and providing a visible leadership presence during peak periods.
- Drive performance by monitoring guest feedback (SEP, QA, TripAdvisor, Hilton Honors, Kipsu) and implementing improvements.
- Manage daily shift operations, including check-in/out, guest communications, lobby management, and VIP arrivals.
- Respond promptly and professionally to guest concerns using Hilton’s HEART model and Make It Right service recovery tools.
- Collaborate across departments (Housekeeping, Engineering, F&B) to ensure a seamless and memorable stay for every guest.
- Champion upselling strategies, monitor room revenue, and ensure accuracy in billing and cashiering in line with Hilton policy.
- Oversee credit procedures, security protocols, and adherence to brand and compliance standards, including WHS.
- Lead departmental initiatives and contribute to the strategic development of the team, including training, succession planning and performance reviews.
We’re looking for a natural leader with a passion for hospitality and a keen eye for operational detail. You will ideally bring:
- At least 2 years’ experience in a Front Office leadership or supervisory role, preferably in a large, high-volume hotel.
- Fluency in English, with excellent communication skills for interacting with guests and team members both in person and over the phone.
- A qualification in hospitality or hotel management (preferred but not essential).
- Strong communication, coaching, and conflict-resolution skills.
- Proficiency with hotel property management systems (OnQ experience advantageous).
- Ability to work under pressure, think on your feet, and make confident decisions.
- A genuine passion for delivering outstanding guest experiences.
- A commitment to upholding Hilton's values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- A current First Aid certificate, RSA and unrestricted Australian driver’s licence, all highly regarded.
- Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON
- Monthly dry-cleaning allowance
- Opportunities for career progression within our team
- Excellent work environment and culture
- Access to Hilton University training, offering more than 2500 learning programs
- Career development planning and opportunities
- 25-40% off Food and Beverages (subject to individual outlets)
- Annual Leave: 4 weeks in additional to public holiday allocation
- Ongoing professional development training opportunities
- Discounted Bupa health cover
- Year-round recognition
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Be a part of Hilton Adelaide and help craft unforgettable dining experiences.
We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!
Work Locations
Hilton Adelaide
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
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