Client National Facilities Manager
JLL
Date: 1 day ago
City: Canberra, Australian Capital Territory
Contract type: Full time
About the role:
Join our team as a Client Relationship Manager where you'll work with a geographically dispersed team to drive strategic client engagement and oversee facilities management service delivery. You'll develop and maintain key relationships with clients and stakeholders through regular site visits, while building strong connections with functional leads and operational staff at all levels. The role involves managing monthly operational reporting processes, co-chairing meetings, and supporting the Relationship Director in developing service specifications.
You'll also handle internal reporting requirements, oversee client portals including audits and training, and collaborate with Business Development teams on growth opportunities. Additionally, you'll monitor facilities team site attendance to ensure proper asset validation, safety inspections, and condition assessments, all while assisting the Relationship Director in nurturing strong client relationships across assigned entity portfolios.
Main Duties:
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
Apply today, quoting job reference number LMREQ434346
Join our team as a Client Relationship Manager where you'll work with a geographically dispersed team to drive strategic client engagement and oversee facilities management service delivery. You'll develop and maintain key relationships with clients and stakeholders through regular site visits, while building strong connections with functional leads and operational staff at all levels. The role involves managing monthly operational reporting processes, co-chairing meetings, and supporting the Relationship Director in developing service specifications.
You'll also handle internal reporting requirements, oversee client portals including audits and training, and collaborate with Business Development teams on growth opportunities. Additionally, you'll monitor facilities team site attendance to ensure proper asset validation, safety inspections, and condition assessments, all while assisting the Relationship Director in nurturing strong client relationships across assigned entity portfolios.
Main Duties:
- Develop and execute operational strategies aligned with organization goals, ensuring consistency and compliance across assigned Entities.
- Track maintenance requirements, review asset registers, and ensure compliance management and financial oversight for assigned Entities.
- Identify process improvement opportunities to streamline operations, eliminate inefficiencies, and resolve difficulties with minimal disruption.
- Provide 24/7 support for afterhours services and serve as key contact for facilities management within the Entities portfolio.
- Collaborate on budget development, including Entity-specific budgets and operational expenses (Travel & Expense).
- Establish and monitor KPIs aligned with client feedback, annual scorecards, and performance objectives set with Property Management.
- Provide leadership to operational teams, assist in staff recruitment and training, and foster effective collaboration.
- Ensure compliance with regulations and JLL business conduct guidelines while proactively identifying and mitigating operational risks.
- Maintain workplace health and safety standards, including reporting near misses and incidents according to protocols.
- Prepare regular performance reports and develop reporting solutions to support the Facilities Management Vertical and WoAG Senior Leadership Team.
- Minimum 5 years’ experience in a Strategic, Multi-X Account Management environment.
- Strong Business & Financial Acumen.
- Strong oral and written communication skills are essential. Ability to develop and lead a team and liaise effectively with all stakeholders to successfully deliver on outcomes.
- Tertiary qualification in Building or Facility Management or Business Administration would be an advantage but not essential.
- Strong computer skills including Microsoft suite of products essential.
- Experience in handling client sensitivities, knowing when to escalate with urgency and how to de-escalate key risks.
- Knowledge of HS&E requirements.
- Knowledge of vendor management for specialised services.
- Ability to obtain and hold an AGSVA Clearance and or any additional associated Entity clearances.
- Must be an Australian Citizen.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
Apply today, quoting job reference number LMREQ434346