Technical Officer Field Operations

About Us

VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport - our land, infrastructure, trams, trains and telecommunication networks - our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• Free travel on all public transport - Trains | Trams | V/Line
• 17.5% leave loading
• 1 x Extra day off (EDO) per month
• Flexible work environment | hybrid work - 2 x office days / 3 x work from home
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities

The Role

The Technical Officer Field Operations will undertake and co-ordinate operational activities associated with maintenance, fault resolution and deployment of VicTrack's Telecommunications network and equipment.

The activities may also include providing supervision and direction for contractors and third party vendors in relation to deployment, preventative and/or reactive maintenance functions associated with VicTrack's Telecommunications network during regular working hours.

Key accountabilities/functions:

• Provide technical knowledge to make decisions, analyse faults and provide advice for the resolution of telecommunication network faults.
• Provide expertise and knowledge to facilitate access, permits and network changes on VicTrack's telecommunications network or VicTrack owned, leased or managed environments.
• Provide technical knowledge in the co-ordination and supervision of any telecommunication or associated activity for maintenance and/or fault rectification of the telecommunications network including associated equipment for the telecommunications network.
• Provide technical knowledge and undertake any activity related to installation and commissioning for the deployment of new telecommunication technologies throughout Melbourne and regional Victoria.
• Participate and contribute to the identification of issues impacting the performance and integrity of the telecommunications network and provide solutions to address any issues that may adversely impact the operation of the network.
• Provide technical knowledge to implement innovative and cost-effective solutions to meet or exceed telecommunications operational business requirements or customer needs in a timely manner.
• Ensure that the appropriate Australian standards, VicTrack policies, processes, governance and standards and any Telecommunications practices are adhered to at all times.
• Co-ordinate and provide input to the life-cycle management of telecommunication technologies, equipment and systems to support customer service requirements and maintain SLAs and the reliability of the network.
• Recognise and suggest continuous improvements to internal processes, systems and technologies.

Qualifications:

• Valid Driver's Licence (Mandatory)
• Telecommunication equipment install and commission accreditation
• Rail Industry Train Track Safety Awareness - Level 1 or ability to obtain
• Rail Industry Safety and Environment Induction or the ability to obtain
• First Aid (Level 2) Certificate

Knowledge and experience:

• Up to five years' experience in a telecommunications environment or related industry
• Broad experience in multiple technologies - transmission, wireless, UC, telephony
• Demonstrable experience in project management, including budgets, or project co-ordination in a telecommunications environment
• Working knowledge of telecommunications carriers and their networks
• Experience in writing scopes of work for telecommunications environments

To Apply

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

We are proud to be recognized by WORK180 as an employer of choice for women. Explore the WORK180 website to learn about our benefits and policies. Research shows that 60% of women and underrepresented groups may decide not to proceed, even after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply!

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.
Closing Date: 11/07/25

***PLEASE ONLY SUBMIT YOUR RESUME AND COVER LETTER IN PDF FORMAT