Contact Centre Agent
I-MED Radiology Network
Date: 1 day ago
City: Port Macquarie, New South Wales
Contract type: Full time
About This Role
Our Lord Street clinic in Port Macquarie is currently seeking a Contact Centre Agent to join the supportive and collaborative team.
This role is a permanent full time position working Monday - Friday, with eight hour shifts rostered between 8am - 5pm.
Role Overview:
As a Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include
Clear verbal and written communication skills.
A background in customer service.
Strong organisational abilities to book appointments and manage call flow.
Confidence working across multiple screens and systems.
Prior experience in healthcare or a contact centre is beneficial, but not essential, as you will receive supportive training to learn our systems and build a foundation of radiology knowledge.
What we can offer you:
Wellbeing benefits
Don't know much about Radiology? Learn more about what we do here.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
Our Lord Street clinic in Port Macquarie is currently seeking a Contact Centre Agent to join the supportive and collaborative team.
This role is a permanent full time position working Monday - Friday, with eight hour shifts rostered between 8am - 5pm.
Role Overview:
As a Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include
- Answering phone calls promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Collaborate with other contact centre agents to meet service level targets.
- Building relationships with the technical and clerical teams, patients, and referrers.
Clear verbal and written communication skills.
A background in customer service.
Strong organisational abilities to book appointments and manage call flow.
Confidence working across multiple screens and systems.
Prior experience in healthcare or a contact centre is beneficial, but not essential, as you will receive supportive training to learn our systems and build a foundation of radiology knowledge.
What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Comprehensive 1 on 1 training to help you put your best foot forward in the role
- Career opportunities across our diverse Network
- Friendly and inclusive team
- Free street parking
- Industry-competitive salary and benefits package
- Annual Remuneration Review
Don't know much about Radiology? Learn more about what we do here.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.