Employee Experience Officer

We currently have an opportunity for a Employee Experience Officer in Canberra. This role is central to providing exceptional employee experience for our new starters while supporting the growth of our people. The Employee Experience Officer will deliver induction, coordinate learning programs, and contribute to key employee engagement initiatives that address our strategic priorities.

This is a unique opportunity to help shape our future culture by focusing on both capability and employee experience. This role sits at the intersection of learning and development and employee engagement, providing vital operational coordination and support to the DPS workforce. You'll be the go-to person for keeping things running behind the scenes. This is a fantastic opportunity for someone with a passion for detail, process improvement and people-focused work.


What You'll Do

This role offers a broad scope, with key responsibilities including:

• Coordinate core activities such as new starter induction, internal mobility and engagement projects.
• Support the continuous improvement of performance, learning and engagement platforms.
• Maintain resources for our people and deliver 1-on-1 support for our people.
• Manage data and reporting tools to track and evaluate capability and employee engagement activities.
• Provide responsive, people-focused support and advice to team members across the business.
• Play a key role in coordinating employee initiatives including but not limited to culture-building projects, core engagement work and professional development.
• Help employees and leaders navigate people processes with confidence and ease.
• Support the team with delivering training, development activities and initiatives that build capability across the business.

What You'll Bring

• Experience in an HR, L&D & employee support role (or equivalent administrative coordination role with a people-focus).
• Strong organisational skills with excellent attention to detail.
• Confidence in working with systems and data, with the ability to maintain accuracy and discretion.
• Proactive and people-oriented mindset, with strong communication and stakeholder engagement skills.
• A team player attitude with the ability to prioritise and manage competing demands.
• Familiarity with L&D or HR platforms is a plus, but not essential as we'll support your learning.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.


Why Downer Professional Services

At Downer Professional Services, we're not just a workplace-we're a business dedicated to contributing to the shaping of the future of defence in Australia. As the country's only sovereign prime, we're committed to making a real difference in protecting Australia's interests.


What is means to belong at Downer Professional Services

• Meaningful work: You'll play a key role in delivering or supporting critical defence projects and programs that make a genuine impact.
• Supportive culture: Our high-performing teams thrive on collaboration and celebrate the unique contributions of every individual.
• Endless opportunities: With career pathways across our business units, including Team Downer MSP, there's always a chance to grow, learn, and take on exciting new challenges.
• Professional development: From skills recognition and career mapping to our Summer and Winter Schools for accelerated learning, we invest in your growth. Plus, our Communities of Practice foster shared learning and connections across the business.
• Great perks: Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Veteran support initiatives and policies: Including up to 20 days of Reservist Leave for veterans to remain connected as they transition out of active service

Downer Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.