Client Services Manager
eQuality Support
Date: 1 day ago
City: Torquay, Victoria
Contract type: Full time
Job Title: Client Services Manager
Location: Geelong
About Us
Join eQuality Support and be part of a passionate, team-oriented community dedicated to creating positive change in the lives of clients. We are a provider of Supported Independent Living (SIL) services, committed to empowering individuals to live independently with the support they need. Working with us means helping to drive the future of disability services with the same commitment and passion that defines our staff.
We are committed to fostering a supportive environment that encourages career growth and development. We are an equal opportunity employer, committed to attracting and retaining a diverse workforce that reflects our community.
A career at eQuality Support offers a challenging and rewarding experience, where you will have the opportunity to grow, thrive, and reach your full potential.
Join us and make a difference every day.
About The Role
We are seeking an experienced Client Services Manager to join our team. If you’re passionate about making a positive impact and supporting individuals to live their best lives, we’d love for you to join us in supporting our valued clients.
In this role, you will lead a regional team dedicated to supporting a diverse workforce in delivering high-quality and efficient disability services within the region. Your focus will be on fostering meaningful relationships to ensure the best possible outcomes for clients. You will be responsible for establishing and maintaining strong professional connections with clients, families, Support Coordinators, allied health professionals and business partners, ensuring a collaborative approach to service delivery. This is an opportunity to provide leadership, cultivate a positive and inclusive team culture and empower individuals from diverse backgrounds to achieve their full potential.
What will I be doing?
You are a relationship driven person who is passionate about leading teams to achieve client outcomes within their support budget. You have experience in a similar management role, preferably in disability or community services sectors. You are well connected to disability and allied health services in the Geelong region.
Essential
Join a collaborative, high-performing organisation where your contributions are truly valued. As part of a leading and innovative industry player, you'll be working with a talented and engaged Client Services team, making a real impact across the company. Your valued skillset will help shape the businesses continued growth journey, supporting an environment that fosters collaboration, innovation, and success.
How To Apply
At eQuality Support, we embrace individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that’s fair, inclusive and accessible. We encourage all suitable applicants to apply for this role.
For any accessibility needs to be considered during the recruitment process, please let us know at [email protected]
For specific questions about this role, please contact Cathy at [email protected]
Location: Geelong
About Us
Join eQuality Support and be part of a passionate, team-oriented community dedicated to creating positive change in the lives of clients. We are a provider of Supported Independent Living (SIL) services, committed to empowering individuals to live independently with the support they need. Working with us means helping to drive the future of disability services with the same commitment and passion that defines our staff.
We are committed to fostering a supportive environment that encourages career growth and development. We are an equal opportunity employer, committed to attracting and retaining a diverse workforce that reflects our community.
A career at eQuality Support offers a challenging and rewarding experience, where you will have the opportunity to grow, thrive, and reach your full potential.
Join us and make a difference every day.
About The Role
We are seeking an experienced Client Services Manager to join our team. If you’re passionate about making a positive impact and supporting individuals to live their best lives, we’d love for you to join us in supporting our valued clients.
In this role, you will lead a regional team dedicated to supporting a diverse workforce in delivering high-quality and efficient disability services within the region. Your focus will be on fostering meaningful relationships to ensure the best possible outcomes for clients. You will be responsible for establishing and maintaining strong professional connections with clients, families, Support Coordinators, allied health professionals and business partners, ensuring a collaborative approach to service delivery. This is an opportunity to provide leadership, cultivate a positive and inclusive team culture and empower individuals from diverse backgrounds to achieve their full potential.
What will I be doing?
- Work with the Senior Manager of Client Services to review and plan service delivery.
- Support staff to perform their roles
- Manage tasks and the response to critical incidents, using existing systems and processes.
- Coordinate the onboarding of clients, including transition planning and project management.
- Develop working relationships with key stakeholders to achieve the best outcomes for clients.
- Embed NDIS practices including Person-Centred Active Support across all eQuality Support sites with consistent and efficient processes in place.
- Ensure all sites remain compliant with all relevant legislation and service agreements.
- Work as part of a rotating on-call roster, which involves responding to escalated staff calls.
You are a relationship driven person who is passionate about leading teams to achieve client outcomes within their support budget. You have experience in a similar management role, preferably in disability or community services sectors. You are well connected to disability and allied health services in the Geelong region.
Essential
- A tertiary qualification in community services or a related discipline, or equivalent experience.
- Proven ability to effectively manage and lead a diverse workforce.
- Excellent written and verbal communication skills.
- Excellent personal organisation, time management and prioritisation skills, and a willingness to be flexible.
- Reliability, honesty, and integrity.
- Demonstrated ability to problem solve, use initiative, and manage critical incidents.
- Current NDIS Worker Screening Check.
- Current First Aid & CPR certificate.
- Satisfaction of all requirements for working in Australia.
- Victorian driver’s license
- Disability, Management, Nursing or Allied Health related qualifications.
- Experience working in a community, residential and/or rehabilitation environment.
- Experience with high needs clients and behaviours of concern.
- Awareness of relevant legislation (such as the Disability Act 2006, or the Department of Health and Human Services’ ISO Standards).
Join a collaborative, high-performing organisation where your contributions are truly valued. As part of a leading and innovative industry player, you'll be working with a talented and engaged Client Services team, making a real impact across the company. Your valued skillset will help shape the businesses continued growth journey, supporting an environment that fosters collaboration, innovation, and success.
How To Apply
At eQuality Support, we embrace individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that’s fair, inclusive and accessible. We encourage all suitable applicants to apply for this role.
For any accessibility needs to be considered during the recruitment process, please let us know at [email protected]
For specific questions about this role, please contact Cathy at [email protected]
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