Customer Service Consultant

• 12 Month Contract with Strong Views for Extension
• $37 - 40 including superannuation per hour
• Exciting Opportunity to Work within a Global Company
• Must be a Permanent Resident or Australian Citizen
  
  

The Organisation

Our client is a market leader in the financial services & Technology industry and is looking for a Customer Service Officer to join their growing contact centre team.

Conveniently located in St Leondards, our client has a vibrant and dynamic environment with a strong team culture. This is a 12-month contract with the intentions of permanency. This business places high importance on training and up-skilling their workforce to equip them with the right skills to succeed and progress in their careers.

The Opportunity

The successful applicant will work with our customers via phone calls, online enquiries and management. Those with a positive attitude, attention to detail and desire to offer the best service experience, will be best suited to the role.

As a Customer Service Officer, Your Responsibilities Will Include

• Responding to all customer/client enquiries via inbound calls regarding products & services.
• Obtaining quotes for customers/clients.
• Assisting with all customer satisfaction related enquiries.
• Suggesting related products (cross-selling) or upgrade products (up-selling).
• Support with telesales (outbound calls) to customers in relation to specific. sales/marketing promotional campaigns when required.
  
  

Skills And Experience

To be successful in this role, the below skills and experience is desired.

• Experience in call centre or customer service roles.
• Ability to build rapport quickly through strong phone manner.
• Ability to work both autonomously & a part of a team.
• High attention to detail with exceptional written and oral skills.
• An eagerness to learn new things and grow your knowledge.
  
  

Hours of work

Available to work Monday - Friday 6:00am - 8:00pm - rotating rosters.

For more information you can contact Anna Nisbet in our Sydney office, or email [email protected] quoting Job Reference 544161 alternatively, apply here to register your interest.