Head of CS Sales Domain Management, Zone Asia Pacific, Digital Industries

Purpose

The Head of CS Sales Domain Management takes overall accountability for the business success of the zone in close

alignment with the Zone Service Execution head.

Furthermore, he acts as the primary interface between the Global Sales Domain Management and the Digital Industries

Asia Pacific Sales Head, serves as an enabler of a technically empowered Sales organization throughout assigned regions

jointly with Sales Ops and shapes Digital Industries technology leadership in the market jointly with the corresponding

Region teams. Takes ownership of the domain’s strategic priorities, empowering teams to meet and exceed their goals

while driving alignment with broader organizational objectives and timelines.

Main Responsibilities

• Business planning and steering
• Accountable for main business KPIs across zone like Order intake and SG&A expenses
• Shared responsibility with Asia Pacific Zone Service Execution Head for Revenue and Profit achievement
• Shared responsibility with Asia Pacific Zone Service Execution Head to implement the CS Strategy within all
  
  

Regions and assigned counties (CS Region Strategy aligned with SoF including Service Line strategies to

streamline footprint and implement Standard Operating Procedures)

• Engage closely with the Asia Pacific Zone SE Managers on cross-region topics (Growth Initiative, LoA, etc.)
• Leads Asia Pacific Zone planning process and business mix breakdown during budget phase and forecasting to
  
  

their corresponding Regions

• Provide insights into portfolio-specific pipeline performance and sales initiatives as part of business review
  
  

meetings

• Market intelligence & innovation
• Oversee market analyses strategies to identify business opportunities i.e., provide input on potential new
  
  

markets, offerings and CMM feedback

• Exchange with Global Sales Domain Head and Asia Pacific Zone SE Head on competitive positioning
• Drive incubation topics together with Digital Industries Asia Pacific Zone Sales Head to define GTM strategies
  
  

for CS. Support development of future-oriented service offerings by embedding customer feedback (from the

corresponding Regions) into portfolio planning

• Customer & market feedback
• Share consolidated customer and market feedback as well as product requirements with Digital Industries CS
  
  

BU as well as X-BU functions like Vertical and Horizontal Management)

• Escalate logistics and quality issues to global CS Domain
• Sales readiness
• Coordinate new portfolio introduction, phase out within sales based on BU (within the global CS Domain
  
  

Management) input and ensure sales readiness in regions

• Oversee prioritization of clients in case of supply chain shortages
• Provides specific sales support, enablement tools, and Sales training to the Digital Industries Sales Channels
  
  

and the Sales Acceleration

• Orchestrate Asia Pacific Zone and region-specific topics and customer support actions
• Sales internal interface
• Coordinates focus initiatives on Sales Acceleration on Asia Pacific Zone level
• Provide portfolio expertise as an interface for Verticals, Partners, Inside Sales etc.
• Market/ customer engagement
• Shape Digital Industries technology leadership and offering, via customer driving roadshows (e.g., Digi
  
  

Roadshow, Portfolio Roll Outs ...)

• Engage with selected high priority customer
• Marketing interface
• Provide sales input and set requirements and priorities for marketing
• Support regional/zone marketing campaigns to position Siemens Digital Industries Customer Services as a
  
  

digital transformation partner through services and technology integration.

• People Management
• Collaborate with P&O on personnel decisions, including input on compensation and benefits programs in
  
  

alignment with global guidelines

• Lead or support the recruitment and selection of key Sales Domain management professionals
• Defines clear responsibilities and requirements for all team members
• Contribute to workforce and succession planning to ensure the Sales Domain team is aligned with future
  
  

business needs

• Conduct regular performance appraisals in accordance with Siemens P&O processes
• Oversee the development and implementation of learning and development plans, working closely with L&D
  
  

support

• Oversee the budget resource allocation for their team
• Foster cross-functional collaboration and learning between sales and service experts (SE) to build holistic
  
  

customer engagement capabilities

• Mentoring & Leadership
• Provide advice and coaching to Sales Domain Management team
• Establishes a culture of continuous learning and innovation
• Communicate and share best practices and lessons learnt across Zones
• Promote the Asia Pacific Zone and Regional learning hubs to build future skills aligned with Siemens’ digital
  
  

strategy