Delivery & Operations Manager
Ingrity
Date: 1 day ago
City: Sydney, New South Wales
Contract type: Full time
Location: Sydney
Job type: Full-Time (Hybrid)/Part-Time
You’re the go-to person for making things happen, someone who drives client success and operational excellence. We want to hear from you.
About INGRITY
INGRITY is a rapidly growing, trusted data and AI consultancy. We partner with leading ASX-listed enterprises and dynamic medium-sized businesses, and we have a strong track record for delivering value.
At INGRITY:
INGRITY isn't your typical workplace; we thrive on the fusion of Intelligence & Grit. Prioritising personal growth, open communication, continuous learning, career progression, and accountability, we're on the lookout for individuals like you.
About The Role
We’re seeking a dynamic and experienced Delivery and Operations Manager to oversee the seamless execution of client engagements and internal operations. You’ll play a key role in driving service excellence, optimising processes, and empowering high-performing teams, all while championing INGRITY’s culture and values.
Responsibilities:
Job Location: Sydney, Australia
Working Rights: Applicants must have full Australian working rights
Job type: Full-Time (Hybrid)/Part-Time
You’re the go-to person for making things happen, someone who drives client success and operational excellence. We want to hear from you.
About INGRITY
INGRITY is a rapidly growing, trusted data and AI consultancy. We partner with leading ASX-listed enterprises and dynamic medium-sized businesses, and we have a strong track record for delivering value.
At INGRITY:
INGRITY isn't your typical workplace; we thrive on the fusion of Intelligence & Grit. Prioritising personal growth, open communication, continuous learning, career progression, and accountability, we're on the lookout for individuals like you.
- Do you seek roles fostering personal growth, allowing you to excel?
- Do you flourish in a culture that values open communication and diverse perspectives?
- Are you passionate about expanding your skills, eager to join a company that invests in employee development?
- Are integrity and accountability at the core of your values?
About The Role
We’re seeking a dynamic and experienced Delivery and Operations Manager to oversee the seamless execution of client engagements and internal operations. You’ll play a key role in driving service excellence, optimising processes, and empowering high-performing teams, all while championing INGRITY’s culture and values.
Responsibilities:
- Client Delivery - Lead the end-to-end delivery of client engagements with a focus on quality, timeliness, and customer satisfaction.
- Managed Services Oversight - Oversee Managed Services operations including operations, governance, reporting, and service improvement initiatives.
- Process Optimisation - Design and implement new operational processes while refining and enhancing existing ones to improve efficiency and scalability.
- Resource Planning & Onboarding - Manage workforce planning to ensure optimal resourcing across projects. Support smooth onboarding and role alignment of new team members.
- Contract & Engagement Management - Maintain and manage a centralised contract and engagement register. Ensure timely creation, tracking, and renewal of all contractual documents.
- Proposal Management - Maintain a central repository for client proposals and reusable content. Support the creation and review of proposals in collaboration with key stakeholders.
- Commercial Finance - Coordinate monthly billing in collaboration with the finance team. Ensure timely and accurate invoicing aligned with client engagements.
- Solutions Catalogue - Develop and maintain a solutions catalogue reflecting the latest offerings and capabilities, ensuring it is accessible and effectively supports sales and pre-sales teams.
- Team Leadership - Lead and mentor diverse teams, promoting INGRITY values, culture of accountability, collaboration, and performance.
- 7 + years of proven experience in similar role managing full-cycle client engagements, ensuring high standards of quality, timely delivery, and strong client relationships in technology or consulting settings.
- Expertise in supervising Managed Services operations, including governance, performance monitoring, and driving ongoing service enhancements.
- Proven ability to design and streamline operational workflows, improving efficiency and scalability through process innovation.
- Skilled in workforce planning and onboarding, ensuring optimal resource allocation and smooth integration of new team members.
- Experienced in administering contract and engagement documentation, creating, and maintaining centralised records, and managing renewals.
- Competent in maintaining proposal libraries, facilitating proposal development, and collaborating with stakeholders for content accuracy.
- Experience with commercial finance processes, coordinating billing cycles, and ensuring invoicing aligns with contractual terms.
- Ability for creating and updating a solutions catalogue that accurately represents offerings and aids sales and pre-sales efforts.
- Effective leadership capabilities, with experience nurturing diverse teams, promoting accountability, and reinforcing organisational culture and values.
Job Location: Sydney, Australia
Working Rights: Applicants must have full Australian working rights
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