Customer Relationship Coordinator
Calvary
Date: 20 hours ago
City: Melbourne, Victoria
Contract type: Full time
Deliver genuine, empathetic service without the stress of unrealistic KPIs
Advance your career with purpose at one of Australia’s largest and most respected health care providers
Enjoy outstanding benefits, including salary packaging, professional development opportunities, and a supportive team culture
Work flexibly in a hybrid environment that values your work–life balance
Permanent part-time role with long-term growth potential
About the Role
Join a contact centre like no other! Being part of the Calvary Assist Team, this role offers a unique opportunity to provide a warm and compassionate experience, guiding individuals and families through their care journey.
As a Customer Relationship Coordinator, you will be the first point of contact for residents, clients, and patients, and you’ll play a key role in assisting them with selecting the right care options, whether that’s entering a residential aged care home, exploring home care services, or considering retirement living. Additionally, you will address general hospital services and admissions inquiries, ensuring clients feel heard, respected, and supported.
Unlike traditional contact centre roles with high-pressure KPIs, this position emphasizes empathy and clear communication over rigid performance metrics. Enjoy a relaxed and friendly working environment where your genuine desire to support people with care and understanding is valued.
If you are looking to make a meaningful impact in a role that prioritises compassionate service, apply now to be part of the Calvary community.
Some of Your Main Duties Will Include:
Offer empathetic, expert guidance on Home Care, Residential Aged Care, booking Home Tours and Retirement Living services
Respond promptly and compassionately to inbound calls, emails, and inquiries—ensuring every client and family feels truly supported
Support our clients and their families in navigating care options, providing tailored, respectful advice that meets their unique needs with professionalism and care
About you
Proven experience in customer service or a contact centre environment – a must-have for success in this role.
Familiarity with the Aged Care sector is a plus,but not required – we value a willingness to learn.
Exceptional organisational and time management skills, with the ability to meet targets while delivering high-quality service.
Thrives in a dynamic, team-oriented environment, with the ability to multitask, prioritise effectively, and manage workloads efficiently.
Salesforce experience is highly valued, though not essential.
Excellent communication skills, both written and verbal, with a focus on clarity and professionalism.
Analytical and solution-focused thinker, capable of breaking down complex information into clear, actionable steps that lead to positive outcomes.
Why work for Calvary?
At Calvary, our staff matter.
With over 140 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.
Advance your career with purpose at one of Australia’s largest and most respected health care providers
Enjoy outstanding benefits, including salary packaging, professional development opportunities, and a supportive team culture
Work flexibly in a hybrid environment that values your work–life balance
Permanent part-time role with long-term growth potential
About the Role
Join a contact centre like no other! Being part of the Calvary Assist Team, this role offers a unique opportunity to provide a warm and compassionate experience, guiding individuals and families through their care journey.
As a Customer Relationship Coordinator, you will be the first point of contact for residents, clients, and patients, and you’ll play a key role in assisting them with selecting the right care options, whether that’s entering a residential aged care home, exploring home care services, or considering retirement living. Additionally, you will address general hospital services and admissions inquiries, ensuring clients feel heard, respected, and supported.
Unlike traditional contact centre roles with high-pressure KPIs, this position emphasizes empathy and clear communication over rigid performance metrics. Enjoy a relaxed and friendly working environment where your genuine desire to support people with care and understanding is valued.
If you are looking to make a meaningful impact in a role that prioritises compassionate service, apply now to be part of the Calvary community.
Some of Your Main Duties Will Include:
Offer empathetic, expert guidance on Home Care, Residential Aged Care, booking Home Tours and Retirement Living services
Respond promptly and compassionately to inbound calls, emails, and inquiries—ensuring every client and family feels truly supported
Support our clients and their families in navigating care options, providing tailored, respectful advice that meets their unique needs with professionalism and care
About you
Proven experience in customer service or a contact centre environment – a must-have for success in this role.
Familiarity with the Aged Care sector is a plus,but not required – we value a willingness to learn.
Exceptional organisational and time management skills, with the ability to meet targets while delivering high-quality service.
Thrives in a dynamic, team-oriented environment, with the ability to multitask, prioritise effectively, and manage workloads efficiently.
Salesforce experience is highly valued, though not essential.
Excellent communication skills, both written and verbal, with a focus on clarity and professionalism.
Analytical and solution-focused thinker, capable of breaking down complex information into clear, actionable steps that lead to positive outcomes.
Why work for Calvary?
At Calvary, our staff matter.
With over 140 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.
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